Samsung Galaxy Tab S2 NOOK: Frequently Asked Questions
Samsung Galaxy Tab S2 NOOK: Frequently Asked Questions
Registration
1. Do I have to register my NOOK®?
Officially, no, but we strongly recommend it. If you do not register your NOOK, you will not be able to access any NOOK content or features, such as the NOOK Store®. You will also not be able to redeem a $5 coupon available to Samsung Galaxy Tab S2 NOOK® customers who register their devices.
2. What is a NOOK account?
A NOOK account, with a default credit card, lets you shop for NOOK Books, magazines, and newspapers. Having a NOOK account also allows you to synchronize your Samsung Galaxy Tab S2 NOOK with other NOOK devices and other NOOK Applications you might have, such as NOOK eReader software applications installed on your iPad®, iPod touch®, Android Tablets, PC, Mac or Smartphone (iPhone® or Android phone). You can create a NOOK account by providing an email address and password on NOOK.com. You can also create one directly on your NOOK during the registration process.
Your NOOK account is ready for use once you have set up the following:
-An email address
-A default payment method
-A valid expiration date for the payment method
-A current U.S. billing address
If you have any questions about setting up an account, please call Customer Service at 1-800-THE-BOOK (1-800-843-2665).
Your NOOK account is ready for use once you have set up the following:
-An email address
-A default payment method
-A valid expiration date for the payment method
-A current U.S. billing address
If you have any questions about setting up an account, please call Customer Service at 1-800-THE-BOOK (1-800-843-2665).
3. How do I register my NOOK?
When you first turn on your NOOK®, you will be guided through a set-up process that includes connecting to Wi-Fi®, accepting the Samsung End User License Agreement (EULA), and other set-up steps.
You will also be offered the opportunity to sign into, or sign up for, accounts from Google®, Samsung®, and NOOK®. These accounts are optional. If you do not set-up Google, Samsung, or NOOK accounts when you first get your NOOK, you can set them up at any time in the future. NOTE: Your NOOK must be connected to a Wi-Fi network before you can register your device.
The Google account gives you access to the Google Play® Store and all other Google applications. Signing up with Google also allows your NOOK to receive and apply NOOK software updates automatically. The Google account is the same as your existing Gmail® account.
The Samsung account allows you access to Samsung specific applications.
Your NOOK account gives you access your NOOK Library® and NOOK content such as NOOK Books®, newspapers, and magazines. You must register your device with a NOOK account, BN.com account, or create a new one.
Once registration of your selected accounts is complete, you will be finished and arrive at the NOOK Home screen where you will be ready to access and enjoy all of NOOK's premium services.
Enjoy your NOOK!
You will also be offered the opportunity to sign into, or sign up for, accounts from Google®, Samsung®, and NOOK®. These accounts are optional. If you do not set-up Google, Samsung, or NOOK accounts when you first get your NOOK, you can set them up at any time in the future. NOTE: Your NOOK must be connected to a Wi-Fi network before you can register your device.
The Google account gives you access to the Google Play® Store and all other Google applications. Signing up with Google also allows your NOOK to receive and apply NOOK software updates automatically. The Google account is the same as your existing Gmail® account.
The Samsung account allows you access to Samsung specific applications.
Your NOOK account gives you access your NOOK Library® and NOOK content such as NOOK Books®, newspapers, and magazines. You must register your device with a NOOK account, BN.com account, or create a new one.
Once registration of your selected accounts is complete, you will be finished and arrive at the NOOK Home screen where you will be ready to access and enjoy all of NOOK's premium services.
Enjoy your NOOK!
Connectivity
1. What is Wi-Fi®?
Wi-Fi is a generic term used to describe wireless Internet access. A Wi-Fi enabled device (such as a computer, laptop, mobile phone, or e-reader) can connect wirelessly to the Internet if it is in range of a wireless network. Wi-Fi enabled devices connect to the wireless network through access points (or hotspots). Access points can be public (such as at a library, restaurant or bookstore) or can be private (such as at home, work or school).
Public Wi-Fi access points usually don't require a password, but instead require a user to acknowledge terms of use.
Private Wi-Fi access points are usually password protected. Home Internet connection is usually provided by a cable or telephone company, and the wireless access is provided by a small device called a wireless router that is physically connected to the Internet.
Public Wi-Fi access points usually don't require a password, but instead require a user to acknowledge terms of use.
Private Wi-Fi access points are usually password protected. Home Internet connection is usually provided by a cable or telephone company, and the wireless access is provided by a small device called a wireless router that is physically connected to the Internet.
2. Is my NOOK wireless?
Yes, your NOOK has built in Wi-Fi allowing you to connect wirelessly to any Wi-Fi hotspot. Connect to your home Wi-Fi, as well as your office, cafes, airports, hotels, and most other public hotspots. Your local Barnes & Noble bookstore offers free Wi-Fi that your NOOK will connect to automatically.
3. I forgot my Wi-Fi password. What should I do?
Ask your network administrator for help.
4. How do I know what my home network is?
If you have another Wi-Fi enabled device, try looking at its settings to determine which Wi-Fi access point it is connecting to. Once you've determined that, select the same wireless network name from the list provided by NOOK.
5. I don't see my home network on the list. What should I do?
It is possible that your network was set up as a hidden network. To add your network:
- Open the Settings app.
- Touch the Connections tab.
- In the left-hand column, select Wi-Fi if it is not already selected.
- Make sure that Wi-Fi is turned on.
- Touch "Add Wi-Fi network" (which appears at the bottom of the list of networks on the right).
- Fill in the information for your network and touch "Connect."
- Open the Settings app.
- Touch the Connections tab.
- In the left-hand column, select Wi-Fi if it is not already selected.
- Make sure that Wi-Fi is turned on.
- Touch "Add Wi-Fi network" (which appears at the bottom of the list of networks on the right).
- Fill in the information for your network and touch "Connect."
6. What is the lock symbol next to a Wi-Fi hotspot listed in available wireless networks?
The lock symbol represents a secure Wi-Fi network. Be sure to have the password and security information for any secure Wi-Fi network that you attempt to connect to.
7. What should I do if I'm having trouble connecting to Wi-Fi or registering my NOOK?
If you are experiencing any problems connecting your NOOK to Wi-Fi or registering your unit, try this first: turn off Wi-Fi, and turn it back on. This will refresh your wireless connectivity to your device.
If you are still having issues, click on the following link www.nook.com/support to download the latest software update for NOOK. It's easy, just follow the step-by-step instructions on that page.
If you are still having issues, click on the following link www.nook.com/support to download the latest software update for NOOK. It's easy, just follow the step-by-step instructions on that page.
8. How do I turn Wi-Fi on or off?
1) Open the Settings app.
2) Touch the Connections tab.
3) Touch the Wi-Fi toggle switch in the left-hand column to turn Wi-Fi on or off.
2) Touch the Connections tab.
3) Touch the Wi-Fi toggle switch in the left-hand column to turn Wi-Fi on or off.
9. My NOOK says "Connected but no Internet." What should I do?
1) Turn off Wi-Fi, and turn it back on. This will refresh your wireless connectivity to your device.
2) Turn off the device by holding the power button for 7 seconds and select Power off from the pop up. After waiting a couple of seconds, power on your NOOK again by holding the power button for 2 seconds.
3) Make sure you are using the latest software version. To check this on your NOOK:
- Open the Settings app.
- Touch the General tab.
- In the left-hand column, touch "About device."
Your software version will display. If you are logged in as the primary profile, you will also have the option to check for software updates by tapping Check for updates.
To find out what latest update is available, visit www.nook.com/support.
4) If it's your home network, try powering off and powering back on your home Wi-Fi router. Also, try repositioning yourself closer to your router for a better signal.
5) Re-enter your Wi-Fi information by tapping Change under Wi-Fi located in the quick settings menu. Select your Wi-Fi hotspot and tap Forget. Select your Wi-Fi hotspot once again and re-enter any information needed.
2) Turn off the device by holding the power button for 7 seconds and select Power off from the pop up. After waiting a couple of seconds, power on your NOOK again by holding the power button for 2 seconds.
3) Make sure you are using the latest software version. To check this on your NOOK:
- Open the Settings app.
- Touch the General tab.
- In the left-hand column, touch "About device."
Your software version will display. If you are logged in as the primary profile, you will also have the option to check for software updates by tapping Check for updates.
To find out what latest update is available, visit www.nook.com/support.
4) If it's your home network, try powering off and powering back on your home Wi-Fi router. Also, try repositioning yourself closer to your router for a better signal.
5) Re-enter your Wi-Fi information by tapping Change under Wi-Fi located in the quick settings menu. Select your Wi-Fi hotspot and tap Forget. Select your Wi-Fi hotspot once again and re-enter any information needed.
10. My Wi-Fi connection keeps dropping. What should I do?
1) Turn off Wi-Fi, and turn it back on. This will refresh your wireless connectivity to your device.
2) Turn off the device by holding the power button for 7 seconds and select Power off from the pop up. After waiting a couple of seconds, power on your NOOK again by holding the power button for 2 seconds.
3) Make sure you are using the latest software.
- Open the Settings app.
- Touch the General tab.
- In the left-hand column, touch "About device."
Your software version will display. If you are logged in as the primary profile, you will also have the option to check for software updates by touchging Check for updates.
To find out what latest update is available, visit www.nook.com/support.
4) If it's your home network, try powering off and powering back on your home Wi-Fi router. Also, try repositioning yourself closer to your router for a better signal.
2) Turn off the device by holding the power button for 7 seconds and select Power off from the pop up. After waiting a couple of seconds, power on your NOOK again by holding the power button for 2 seconds.
3) Make sure you are using the latest software.
- Open the Settings app.
- Touch the General tab.
- In the left-hand column, touch "About device."
Your software version will display. If you are logged in as the primary profile, you will also have the option to check for software updates by touchging Check for updates.
To find out what latest update is available, visit www.nook.com/support.
4) If it's your home network, try powering off and powering back on your home Wi-Fi router. Also, try repositioning yourself closer to your router for a better signal.
11. Why is it taking longer for some of my NOOK Books, magazines, catalogs, apps, video and NOOK Kids' books to download?
Enhanced NOOK Books, magazines, and kids' books have richer content and are typically larger in size than NOOK Books. Because of this, downloads for that type of content will take longer than a typical trade book.
12. If I don't have a Wi-Fi network, can I connect NOOK to a network with a cable?
No. NOOK can only connect to the Internet via Wi-Fi connectivity. Please check with your computer hardware vendor or Internet service provider on how to setup a Wi-Fi connection in your home.
If you do not have a Wi-Fi network at home, you can access Wi-Fi hotspots at many public places, such as at cafes, airports, hotels, etc., and you can access free Wi-Fi at your local Barnes & Noble bookstore.
If you do not have a Wi-Fi network at home, you can access Wi-Fi hotspots at many public places, such as at cafes, airports, hotels, etc., and you can access free Wi-Fi at your local Barnes & Noble bookstore.
13. Can I connect to AT&T Wi-Fi Hotspots?
No.
14. How do I connect my NOOK to a Wi-Fi hotspot that requires a login (e.g. airports, restaurants or hotels)?
You will be prompted and redirected on the NOOK Web browser to enter the credentials needed to connect to Wi-Fi.
15. How do I connect my NOOK to my Wi-Fi using a guest account?
Depending on your Wi-Fi connection, you will be prompted and redirected on the NOOK Web browser to enter the credentials needed for the guest account.
16. Can I connect my NOOK to a MiFi®?
Yes. Connecting to a MiFi is similar to a Wi-Fi hotspot. Please ensure that your MiFi device is powered on and there is network connectivity.
17. Do I need to enter my wireless network password every time on my NOOK?
No. Your NOOK will store your password once you have entered it.
18. What's the difference between the password for administering my router and the password for gaining access to the Internet?
The password for administering your router is for controlling the settings on your home network. The password for gaining access to the Internet (Wi-Fi hotspot) is the password you need to connect your NOOK to your Wi-Fi hotspot set up for your router.
19. Is one form of Wi-Fi security better than another?
WPA security setting is recommended for use with your NOOK. For more information on Wi-Fi security settings, visit http://www.wi-fi.org/knowledge_center_overview.php?type=2.
20. Can I connect my NOOK to Wi-Fi at B&N Stores?
Wi-Fi is automatic and available free of charge at all Barnes & Noble locations.
21. Can I use my NOOK as a rebroadcaster or range extender?
No. You cannot use the NOOK as a rebroadcaster or range extender.
22.Which Wi-Fi standards does the Samsung Galaxy Tab S2 NOOK support?
Your Samsung Galaxy Tab S2 NOOK supports 802.11a/b/g/n.
23. Is it okay to shut Wi-Fi off on my device to read books?
Yes. With Wi-Fi off, you will be able to read books that are currently downloaded to your device. But remember, in order to get new content, you'll have to turn Wi-Fi back on.
24. My newspaper/magazine didn't show up on my NOOK. Why?
There could have been a loss of network connectivity during the scheduled time for delivery. Please check the Wi-Fi settings on your NOOK to make sure you are connected. To get the latest issue of your subscription, tap the refresh option in Library to force your NOOK to check for the latest issue(s). Please make sure your device is left on or in sleep mode overnight with Wi-Fi connectivity.
25. Can I use Wi-Fi on a plane?
For some airlines, Wi-Fi is provided (fees may be associated). Airlines will typically let you use Wi-Fi above a certain altitude. Please check with your airline(s) for details. When you connect to the airline's hotspot, you will be prompted and redirected to the Web browser on your NOOK. Follow the on-screen instructions.
Apps
1. How do I buy an app?
Apps are available from Google Play.
2. How do I download a NOOK App?
Once you purchase a popular app, it should download and install on your NOOK automatically. Please note that it may take a few minutes to download, depending on the size of the app and your Wi-Fi connection. If your app did not download, then:
1) Verify that you are connected to Wi-Fi.
2) Open the Library and navigate to the Apps section
3) You will see an arrow for the app(s) that need to be downloaded. Tap on the arrow for the app that needs to download. It will start to download and automatically install.
1) Verify that you are connected to Wi-Fi.
2) Open the Library and navigate to the Apps section
3) You will see an arrow for the app(s) that need to be downloaded. Tap on the arrow for the app that needs to download. It will start to download and automatically install.
3. Can I play the NOOK apps I purchased on previous NOOK devices?
If you purchased a NOOK app on a previous device it will automatically be shown in your Library as long as they are registered with the same NOOK account. If you do not see an app you previously purchased, it might not be available for your new device. Contact the app developer directly for details. (Barnes & Noble does not control which developers port which apps to which platforms.) If you are not sure how to contact a developer, open the NOOK Shop and visit the product page for the app in question.
4. Where do my purchased apps show up on my NOOK?
Your NOOK App will show up in your NOOK Library Widget on the Home screen, in the Apps section in your Library.
5. Can I buy & save apps to my computer and load them onto my device?
-Apps are purchased and downloaded directly from the NOOK Store to your NOOK.
-Apps CANNOT be downloaded to your computer, and they cannot be transferred onto your device from your computer.
-Apps CANNOT be downloaded to your computer, and they cannot be transferred onto your device from your computer.
6. Can I delete an app from my NOOK?
Yes, you have the choice of removing an app from your device while leaving it still available for download in your account, or deleting an app from your account and devices entirely. Deleting an app from your account will permanently remove it from your NOOK account and cannot be undone.
To do either of these:
1) In the Library, press and hold on the app you would like to remove from your device or delete from your account.
2) In the popup menu, touch either "Remove from Device" or "Delete from Account".
3) If you selected Delete from Account, touch "Delete" again in the dialog box to confirm your decision.
To do either of these:
1) In the Library, press and hold on the app you would like to remove from your device or delete from your account.
2) In the popup menu, touch either "Remove from Device" or "Delete from Account".
3) If you selected Delete from Account, touch "Delete" again in the dialog box to confirm your decision.
7. Who should I call if I have a problem with an app?
Please go to the NOOK Support section.
8. Why can't I use Multi Window mode with NOOK apps such as NOOK Shop?
NOOK apps do not support Multi Window mode at this time.
1. What types of email accounts are supported by the email client?
Using the free full-featured email app you can get all your POP and IMAP Webmail (i.e., Yahoo, Gmail, Hotmail, AOL) and corporate email from any Microsoft Exchange Server® on your NOOK, in one inbox.
Hardware
1. How long can I use my NOOK before I have to re-charge the battery?
Estimated battery life will vary widely depending on user settings and preferences.
2. Can I charge my NOOK from my computer?
Yes. You can charge your NOOK while connected to your computer, but it will take longer than charging your NOOK from a wall outlet.
3. Can I replace the battery in my NOOK?
No. The rechargeable battery in your NOOK can only be accessed and replaced by authorized service professionals.
4. Can I buy an extra battery for my NOOK?
No. Rechargeable batteries for your NOOK are not available for sale as an accessory.
5. What if I suspect a problem with my battery?
Do not attempt to access or replace the battery. If you suspect a problem with your battery, please contact Customer Service at 1-800-THE-BOOK (1-800-843-2665). Don't worry, your battery is covered by the 1-year manufacturer's warranty or the optional 2-year NOOK Protection Plan.
6. Can I pair Bluetooth accessories with my NOOK?
Yes. Your NOOK supports Bluetooth, enabling it to pair with essential accessories, including keyboards and speakers. For a list of supported Bluetooth devices, contact your local Barnes & Noble store.
7. How do I find out the software version on my NOOK?
1) Press the Home button.
2) Tap the Apps tray icon, in the lower right corner of the Home screen.
3) Tap the NOOK Settings app.
4) Tap About
5) Verify that the software Version noted at the top of the screen is 4.1.1.36 or higher
2) Tap the Apps tray icon, in the lower right corner of the Home screen.
3) Tap the NOOK Settings app.
4) Tap About
5) Verify that the software Version noted at the top of the screen is 4.1.1.36 or higher
8. Where is the memory expansion card slot?
You can expand your NOOK's memory using an optional microSD memory card. The microSD card slot is found on the right side of your NOOK.
9. How do I clean the color touchscreen on my NOOK?
You should clean the color touchscreen using a lint-free, micro-fiber cleaning cloth. Do not use any cleaning chemicals, abrasive materials or any moisture to clean the color touchscreen, since this may damage your device.
10. What hardware accessories can I use with my NOOK?
You can use hardware approved for Samsung Galaxy Tab S2 or Samsung Galaxy Tab S2 NOOK. Do not use hardware that is not approved for either of these devices.
Reading and Library
1.Will the books I currently own for my other NOOKs work on my Samsung Galaxy Tab S2 NOOK?
Yes, most or all of the books and periodicals currently in your NOOK account will also work with your Samsung Galaxy Tab S2 NOOK
2. What format of books does NOOK support?
NOOK Books (EPUB), PagePerfect (PDF), and comics (CBZ) are the standard formats for NOOK Books in the NOOK Store.
3. Can I read my books in both portrait and landscape orientation?
Yes, you can read your NOOK Books in both portrait and landscape modes.
4. Will recordings from my Read and Record books automatically sync and back up?
No, the recordings from your Read and Record titles are only saved locally on your NOOK. Users are encouraged to back up their recordings to their computer.
5. What's the difference between the NOOK Library widget and the Library? Why do some books show up in both places?
The NOOK Library widget is a Home screen widget that displays a scrollable row of books, magazines, newspapers and catalogs. The NOOK Library widget holds items that have recently been downloaded to your NOOK. The Library is where you keep everything you want to read or use on your NOOK. All new items purchased at NOOK.com or in the NOOK Store show up in both the NOOK Library widget and your Library.
6. What is kept in my Library on my NOOK?
Your Library is where you keep everything you want to read and use on NOOK. In your Library, you will find:
-Books, magazines, newspapers and catalogs you have purchased or downloaded from the NOOK Store.
-Books that are on loan to you from a friend.
-Your personal files you have transferred onto your NOOK using a USB connection from your computer or have loaded on a microSD card installed in your NOOK.
Personal files can include EPUB files, PDF files, video files, and Microsoft Office files, such as Word, PowerPoint and Excel spreadsheets.
-Books, magazines, newspapers and catalogs you have purchased or downloaded from the NOOK Store.
-Books that are on loan to you from a friend.
-Your personal files you have transferred onto your NOOK using a USB connection from your computer or have loaded on a microSD card installed in your NOOK.
Personal files can include EPUB files, PDF files, video files, and Microsoft Office files, such as Word, PowerPoint and Excel spreadsheets.
7. From my Library, if I move items from my device to the cloud, can I get them back?
Yes. All of your titles purchased from the NOOK Store are kept in your NOOK account. You can view the titles at anytime by tapping the Contents icon (button with three lines) in the lower left corner of the Library. From within this menu, tap View Archive. Your items in the cloud will be displayed and you can tap the download arrow to download your book again to your NOOK.
8. Can I delete books on my NOOK? What is the difference between Move to NOOK Cloud and delete?
Yes, you can delete a book, newspaper, magazine, catalog, or app from your Samsung Galaxy Tab S2 NOOK. Deleting your content will permanently remove it from your NOOK account and cannot be undone. NOOK content can also be moved to NOOK cloud.
To delete an item from your Library:
1) Tap and hold on the title you would like to delete.
2) Tap Archive. The Title is sent to the Archive.
3) Tap the More button (3 dots in upper right corner) and View Archive.
4) Tap and hold on the title you would like to delete, and tap Delete from Account.
Deleting a book, periodical, or app will permanently remove it from your NOOK account and cannot be undone.
Remove from Device keeps a copy of your content in your account in the NOOK Cloud while removing the downloaded content from your NOOK. You can download your content again a book at any time, so your reading material is never lost.
1) Tap and hold on the title you would like to remove.
2) Tap Remove from Device.
To delete an item from your Library:
1) Tap and hold on the title you would like to delete.
2) Tap Archive. The Title is sent to the Archive.
3) Tap the More button (3 dots in upper right corner) and View Archive.
4) Tap and hold on the title you would like to delete, and tap Delete from Account.
Deleting a book, periodical, or app will permanently remove it from your NOOK account and cannot be undone.
Remove from Device keeps a copy of your content in your account in the NOOK Cloud while removing the downloaded content from your NOOK. You can download your content again a book at any time, so your reading material is never lost.
1) Tap and hold on the title you would like to remove.
2) Tap Remove from Device.
9. How can I lend and borrow books from a friend?
You can manage all your lending and borrowing options by logging into your NOOK account at www.mynook.com. From your account, you will be able to see the books available from your NOOK friends, request to borrow a book, and lend a book. Once a book is lent and accepted, it will automatically be downloaded to your NOOK device.
10. Can I rearrange my Shelves?
Yes. Your Library allows you to view and sort your books and periodicals in different ways. You can arrange items in a grid, or in various types of lists. You can also sort items by most recently opened, or by title(when applicable). The Contents and sort icons at the bottom of the Library screen give control over the presentation of your Library.
11. Can I see a history of recent NOOK Books and periodicals I've opened?
Yes. On the Home screen there is a Recent Items list that you can prompt by pressing the Recent Items icon. The Recent Items drawer provides the last 8 items that have been accessed.
NOOK Profiles
1. What are NOOK Profiles?
A NOOK Profile is a special account on your NOOK that customizes the user experience and content selection of your device for a particular person. There are three types of NOOK Profiles: the Primary Profile (the profile of the person who registered the device and who's NOOK account is used to purchase content), Adult Profiles, and Child Profiles.
2. How can I create a NOOK Profile?
Set up a New or Existing Adult Profile
1. From a Home screen, tap Apps > NOOK Settings
2. Tap Profile
3. Tap the (+) sign in the upper right corner.
4. Type a First Name for the new profile and select if you want exisiting NOOK shop content available on the new profile.
5. Tap Next to complete.
To create a child profile:
1. From a Home screen, tap Apps > NOOK Settings.
2. Tap Profile.
3. Tap the (+) sign in the upper right corner.
4. Type a First Name for the child profile, tap the checkbox next to Child Profile, enter the child's age, and accept the Terms & Conditions. 5. Tap Next.
6. Select the permissions that you want to enable.
7. Tap Next to complete. Switch Between Profiles
1. Tap the NOOK Navigation Menu (3 line icon in the upper left corner) within NOOK Shop, NOOK Library, or NOOK Home.
2. Tap the Name of the current Profile shown and a list of additional Profiles for this device will be shown.
3. Tap the Profile Name you wish to switch to.
3. Can I keep certain books or periodicals from a NOOK Profile?
Yes. You can edit a specific profile and choose the Manage Content option to select the different items that you want to share with the profile. For a Child's Profile, you can also adjust Parental Controls to allow for Kid Friendly content to appear, as well as prevent access to the Web Browser and Shop.
To manage content:
1. Go to Apps > NOOK Settings
2. Tap Profile
3. Tap the Pencil icon to adjust the content selection for an Adult Profile. Select the Lock icon to adjust the content options for a Child's Profile.
To manage content:
1. Go to Apps > NOOK Settings
2. Tap Profile
3. Tap the Pencil icon to adjust the content selection for an Adult Profile. Select the Lock icon to adjust the content options for a Child's Profile.
4. Can I disable web browser access for my children?
To disable the web browser or other applications, you must create a new children's account on your device that will have a seperate sign in from the primary account.
1. Go into Apps > Settings
2. Tap Users from the left hand column.
3. Tap Add user or profile, then select User (restricted profile)
4. Follow the additional prompts.
1. Go into Apps > Settings
2. Tap Users from the left hand column.
3. Tap Add user or profile, then select User (restricted profile)
4. Follow the additional prompts.
5. How many profiles can I have on my NOOK?
Your NOOK can have up to 6 profiles created per device.
6. Are profiles available on my other NOOK products?
At this time, NOOK Profiles are available only on Samsung Galaxy Tab 4 NOOK, NOOK HD, and NOOK HD+.
2. How can I create a NOOK Profile?
Set up a New or Existing Adult Profile
1. From a Home screen, tap Apps > NOOK Settings
2. Tap Profile
3. Tap the (+) sign in the upper right corner.
4. Type a First Name for the new profile and select if you want exisiting NOOK shop content available on the new profile.
5. Tap Next to complete.
To create a child profile:
1. From a Home screen, tap Apps > NOOK Settings.
2. Tap Profile.
3. Tap the (+) sign in the upper right corner.
4. Type a First Name for the child profile, tap the checkbox next to Child Profile, enter the child's age, and accept the Terms & Conditions. 5. Tap Next.
6. Select the permissions that you want to enable.
7. Tap Next to complete. Switch Between Profiles
1. Tap the NOOK Navigation Menu (3 line icon in the upper left corner) within NOOK Shop, NOOK Library, or NOOK Home.
2. Tap the Name of the current Profile shown and a list of additional Profiles for this device will be shown.
3. Tap the Profile Name you wish to switch to.
3. Can I keep certain books, periodicals, videos, or apps from a NOOK Profile?
Yes. You can edit a specific profile and choose the Manage Content option to select the different items that you want to share with the profile. For a Child's Profile, you can also adjust Parental Controls to allow for Kid Friendly content to appear, as well as prevent access to the Web Browser and Shop.
To manage content:
1. Go to Apps > NOOK Settings
2. Tap Profile
3. Tap the Pencil icon to adjust the content selection for an Adult Profile. Select the Lock icon to adjust the content options for a Child's Profile.
To manage content:
1. Go to Apps > NOOK Settings
2. Tap Profile
3. Tap the Pencil icon to adjust the content selection for an Adult Profile. Select the Lock icon to adjust the content options for a Child's Profile.
4. Can I disable web browser access for my children?
To disable the web browser or other applications, you must create a new children's account on your device that will have a seperate sign in from the primary account.
1. Go into Apps > Settings
2. Tap Users from the left hand column.
3. Tap Add user or profile, then select User (restricted profile)
4. Follow the additional prompts.
1. Go into Apps > Settings
2. Tap Users from the left hand column.
3. Tap Add user or profile, then select User (restricted profile)
4. Follow the additional prompts.
5. How many profiles can I have on my NOOK?
Your NOOK can have up to 6 profiles created per device.
6. Are profiles available on my other NOOK products?
At this time, NOOK Profiles are available only on Samsung Galaxy Tab 4 NOOK, NOOK HD, and NOOK HD+.
Watching Video
1. What is the difference between streaming and downloading?
Streaming lets you watch instantly when you're connected to the Internet. It takes up no storage.
Download lets you save a copy of the movie or TV show to watch on your device from anywhere where a connection to the Internet may not be available. Videos are large files and may vary depending on length and resolution. If you plan to download a lot of videos you should consider purchasing a microSD card to expand the storage of your device beyond the built in memory.
Download lets you save a copy of the movie or TV show to watch on your device from anywhere where a connection to the Internet may not be available. Videos are large files and may vary depending on length and resolution. If you plan to download a lot of videos you should consider purchasing a microSD card to expand the storage of your device beyond the built in memory.
2. Does NOOK Video work with HDMI out on Samsung Galaxy S2 NOOK?
You can wirelessly stream pictures, videos, music and more to your HDTV or HDMI display with the Samsung WI-FI All-Share Cast Hub, Wireless HDMI Display Adapter (sold seperately)
Screen Mirroring is also supported with any compatible Samsung TV with screen mirroring features or Roku 3.
Screen mirroring allows you to share your device's screen with another device. To enable Screen Mirroring: from the Settings screen, go to the Connections tab and then Screen Mirroing. Tap ON/OFF to enable Screen Mirroring.
Screen Mirroring is also supported with any compatible Samsung TV with screen mirroring features or Roku 3.
Screen mirroring allows you to share your device's screen with another device. To enable Screen Mirroring: from the Settings screen, go to the Connections tab and then Screen Mirroing. Tap ON/OFF to enable Screen Mirroring.
3. Can I play HD video?
Yes, HD video is supported
Shopping
1. Can I shop for non-electronic things (e.g., pens, stationery) on my NOOK?
You can only browse and purchase NOOK Books, kids' books, newspapers, magazines and catalogs through the Shop icon on your NOOK. To shop for print books and other items besides digital titles, you must go to BN.com through the Web browser.
2. Do I need to give my credit card to use NOOK? What if I'm only reading free eBooks and samples?
Yes. You must have a completed and updated NOOK account to purchase or download paid and free content, including an email address, default credit card number, valid expiration date for the credit card, and a current U.S. billing address. Security measures are put in place to protect all of our customers' account information.
3. What are NOOK Channels?
NOOK Channels are recommendations for books and other content based on the interests of a particular profile. NOOK Channels are available through the NOOK Store on your device.
4. When I buy books or periodicals where do they show up on my NOOK?
Newly purchased content appears in two places on your NOOK:
1) In the NOOK Library Widget on the Home screen.
2) In your Library.
1) In the NOOK Library Widget on the Home screen.
2) In your Library.
5. Does everything I purchase start downloading automatically?
Yes. When you buy a book, magazine, newspaper or catalog from your NOOK, it begins downloading to your NOOK automatically and immediately, as long as there is an active Wi-Fi connection.
6. Is there a refund for books, periodicals or apps? If I accidentally purchased the wrong book, can I return it?
Please contact customer service at 1-800-THE-BOOK (1-800-843-2665).
7. Can I find my favorite books in NOOK Books?
NOOK offers over 3 million books, magazines, newspapers, and kids' books in the NOOK Store. The eBook market continues to grow every day, and Barnes & Noble is working closely with its publishing partners to make available the largest selection in the NOOK Store.
8. Can I add or change the credit card associated to my NOOK account from my NOOK?
Yes. To change or update your credit card information on your NOOK, follow these steps:
1) Open the NOOK Settings app.
2) Tap "Shop & Purchases"
3) Tap "Credit Cards." Follow the on-screen instructions.
1) Open the NOOK Settings app.
2) Tap "Shop & Purchases"
3) Tap "Credit Cards." Follow the on-screen instructions.
9. Can I add a gift card to my NOOK account from my NOOK?
Yes. Adding a gift card to your NOOK account from your NOOK can be done in the following steps:
1) Open the NOOK Settings app.
2) Tap "Shop & Purchases"
3) Tap "Gift Cards." Follow the on-screen instructions.
1) Open the NOOK Settings app.
2) Tap "Shop & Purchases"
3) Tap "Gift Cards." Follow the on-screen instructions.
10. If I currently subscribe to the print edition of a magazine or newspaper, can I receive a discount?
Yes, some publishers offer print subscribers a discount on NOOK subscriptions for as long as the subscriptions to both editions, print & digital, remain active. Check the product detail page of your magazine or newspaper for more information.
11. How do I redeem my discount if I currently subscribe to the print edition?
If you are currently a subscriber to a NOOK magazine or newspaper that offers a discount for its print subscribers, on NOOK.com simply visit My Account, and access Manage Digital Subscriptions. From there, you will see a link to verify your print subscription information. You'll need to provide your print subscription account number, which is typically found on your magazine's mailing label. If you are not yet a NOOK subscriber, you will be prompted to verify your print subscription data after your NOOK order is confirmed.
Beyond eBooks
1. How do I find out which version of software I'm running on my NOOK?
Checking the Android Software Version
1) Press the Home button.
2) Tap the Apps tray icon, in the lower right corner of the Home screen.
3) Tap the Settings app.
4) Go to About Device and locate Android Version, which should be noted as 5.1.1 or higher.
Checking the NOOK Software Version
1) Press the Home button.
2) Tap the Apps tray icon, in the lower right corner of the Home screen.
3) Tap the NOOK Settings app.
4) Tap About
5) Verify that the software Version noted at the top of the screen is 4.1.1.36 or higher
1) Press the Home button.
2) Tap the Apps tray icon, in the lower right corner of the Home screen.
3) Tap the Settings app.
4) Go to About Device and locate Android Version, which should be noted as 5.1.1 or higher.
Checking the NOOK Software Version
1) Press the Home button.
2) Tap the Apps tray icon, in the lower right corner of the Home screen.
3) Tap the NOOK Settings app.
4) Tap About
5) Verify that the software Version noted at the top of the screen is 4.1.1.36 or higher
2. Is access to my NOOK password-protected?
Your NOOK is not password-protected by default, but you can add a PIN, password, or gesture to protect access to your profile on your NOOK.
1) Open the Settings app.
2) In the left-hand column, tap "Lock screen and security"
3) In the right-hand column, select the screen lock control you want, and follow on-screen directions.
1) Open the Settings app.
2) In the left-hand column, tap "Lock screen and security"
3) In the right-hand column, select the screen lock control you want, and follow on-screen directions.
3. Where do I find my personal files on my NOOK?
Open the My Files app.
4. How do I check for software updates?
Checking for NOOK software Updates
You have the opportunity to set up a Google account during the initial set-up procedure of your device. If you skipped setting up a Google account, then you can set one up at any time by launching the Google Play Store app.
Once your device is registered with a Google account, your NOOK will automatically check for new NOOK software updates and install them through the Google Play Store. You can also manually check for available updates under the My Apps section of the Google Play Store Menu.
Checking for Samsung/Android Updates
Occasionally updates to the Android operating system will become available and you will be automatically notified on the device that an update is available.
To manually check for software updates:
1) Press the Home button.
2) Tap the Apps tray icon, in the lower right corner of the Home screen.
3) Tap the Settings app.
4) Go to About Device>Software Update
You have the opportunity to set up a Google account during the initial set-up procedure of your device. If you skipped setting up a Google account, then you can set one up at any time by launching the Google Play Store app.
Once your device is registered with a Google account, your NOOK will automatically check for new NOOK software updates and install them through the Google Play Store. You can also manually check for available updates under the My Apps section of the Google Play Store Menu.
Checking for Samsung/Android Updates
Occasionally updates to the Android operating system will become available and you will be automatically notified on the device that an update is available.
To manually check for software updates:
1) Press the Home button.
2) Tap the Apps tray icon, in the lower right corner of the Home screen.
3) Tap the Settings app.
4) Go to About Device>Software Update
5. How do I find the Library and the Shop?
You'll find a shortcut to the NOOK Shop on the Home screen. The NOOK Shop app is also available from the apps tray.
In any NOOK app, touching the Shopping Bag icon takes you to the NOOK Store. You can access the Library by touching the books icon in the upper right corner of the NOOK Library Widget.
You can also open the NOOK Library app in the apps tray.
In any NOOK app, touching the Shopping Bag icon takes you to the NOOK Store. You can access the Library by touching the books icon in the upper right corner of the NOOK Library Widget.
You can also open the NOOK Library app in the apps tray.
6. How do I get back to what I was reading?
To return to the book or periodical you were most recently reading, video you were watching or app you just opened, touch the open book icon in the lower left corner of the Home screen.
7. How do I open a book, magazine, newspaper, catalog, video, or app?
To open a book or periodical, tap on its cover or icon. Or, while in Library, press and hold on its cover or icon, and when a pop-up menu opens, tap on Read or Open.
8. How do I turn a page in a book?
To turn the page forward, tap on the right edge of the touchscreen, or swipe from right to left (set your fingertip on the right side of the touchscreen, and slide it quickly to the left). To turn the page back, tap on the left edge of the touchscreen, or swipe from left to right (set your fingertip on the left side of the touchscreen, and slide it quickly to the right).
Navigation & Home screen
1. What is the Home screen?
The Home screen is the default display on your NOOK. It's the screen you see when you first unlock your NOOK. The Home screen consists of multiple panels, including a default panel that displays the NOOK Library Widget, the NOOK Discovery Widget, and a row of shortcuts to apps.
2. How do I get back to the Home screen?
If your NOOK is awake, press the Home button below the screen.
3. What is the NOOK Library Widget?
The NOOK Library Widget is a widget on your Home screen that displays a scrollable shelf of the books, periodicals, and other NOOK items you have recently purchased or accessed.
4. What is the NOOK Discovery Widget?
The NOOK Discovery Widget is a widget on your Home screen that displays recommendations and special offers from the NOOK Store. You can view additional recommendations and offers by opening the NOOK Today app.
5. How do I find the Library and the Shop?
You'll find a shortcut to the NOOK Shop on the Home screen. The NOOK Shop app is also available from the apps tray.
In any NOOK app, touching the Shopping Bag icon takes you to the NOOK Store. You can access the Library by touching the books icon in the upper right corner of the NOOK Library Widget.
You can also open the NOOK Library app in the apps tray.
In any NOOK app, touching the Shopping Bag icon takes you to the NOOK Store. You can access the Library by touching the books icon in the upper right corner of the NOOK Library Widget.
You can also open the NOOK Library app in the apps tray.
6. How do I get back to what I was reading?
To return to the book or periodical you were most recently reading, video you were watching or app you just opened, touch the open book icon in the lower left corner of the Home screen.
7. How do I open a book, magazine, newspaper, or catalog?
To open a book or periodical, tap on its cover or icon. Or, while in Library, press and hold on its cover or icon, and when a pop-up menu opens, tap on Read or Open.
8. How do I turn a page in a book?
To turn the page forward, tap on the right edge of the touchscreen, or swipe from right to left (set your fingertip on the right side of the touchscreen, and slide it quickly to the left). To turn the page back, tap on the left edge of the touchscreen, or swipe from left to right (set your fingertip on the left side of the touchscreen, and slide it quickly to the right).
Traveling
1. Can I take my NOOK with me when I travel to foreign countries?
Yes, bring along your NOOK so you can enjoy your favorite books, periodicals, videos and apps on the road. Once you have purchased a book, periodical, video or app using a NOOK account that has a U.S. billing address, you can download and read your purchases anywhere in the world.
2. Can I make new purchases while traveling?
You can purchase books and periodicals while in the United States as well as while traveling abroad. However, you can only purchase digital content if you have a billing address in the United States. Once you have purchased a book or periodical, you can use it on your NOOK anywhere in the world.
3. Which foreign language books does NOOK support?
Your NOOK has fonts that support languages based on a Latin character set for reading foreign language books, periodicals, and other digital content. Some examples of supported languages include: Afrikaans, Basque, Catalan, Danish, Dutch, English, Finnish, French, German, Hungarian, Icelandic, Indonesian, Italian, Norwegian, Portuguese, Romanian, Spanish, Swedish, and Turkish. Your NOOK may support books from other languages, but only if the foreign language characters are embedded in the font library of the digital file itself or if the file is a PDF file rendered as a graphic image.
4. Can I change the language setting for the user interface of my NOOK to a language other than English?
At this time the user interface is in English only.
5. Can I buy a Samsung Galaxy Tab S2 NOOK outside of the United States?
No. Unfortunately, at this time the Samsung Galaxy Tab S2 NOOK is only available within the United States.
6. Is a car charger available?
No, a car charger is not available at this time.
7. How do I turn my NOOK all the way off, if I have been instructed to do so by crewmembers on an airplane?
Press and hold the power button for about 5 seconds. A dialog box appears, confirming if you want to power off your NOOK. Tap the Power Off option on the touchscreen to turn your NOOK completely off.
8. How do I turn my NOOK on again?
Press and hold the power button for 2 seconds.
9. How do I turn off the wireless networking, if I have been instructed to do so by crewmembers?
Enter Settings. Tap the Connections tab at the top of the screen. Then tap ON/OFF on Airplane mode to enable or disable the option.
Note: You can also control Airplane mode from the Device options menu. Press and hold the Power button for 3 seconds while the device is on and then tap Airplane mode from the menu.
Note: You can also control Airplane mode from the Device options menu. Press and hold the Power button for 3 seconds while the device is on and then tap Airplane mode from the menu.
Need Help?
- Tweet Us: @NOOK_care