NOOK GlowLight: Frequently Asked Questions

Video Tutorials
NOOK GlowLight - Getting StartedGetting Started
NOOK GlowLight - Features - NavFeatures & Navigation
NOOK GlowLight - Home ScreenHome Screen
NOOK GlowLight - Page Turns & FontsPage Turns & Fonts
NOOK GlowLight - ShoppingShopping
User Guides & Manuals

Registration

Do I have to register my NOOK GlowLight™?

Yes. You must register your NOOK GlowLight™ to a Barnes & Noble (BN.com) account. Registering your NOOK GlowLight™ links your eReader to your BN.com account so that you can purchase and download NOOK Books™, magazines, and newspapers from the NOOK Store® and read them on your NOOK GlowLight™.

What is a Barnes & Noble account?

You can create a Barnes & Noble account by providing an email address and password on BN.com. You can also create one directly on your NOOK GlowLight™ during the registration process. A Barnes & Noble account, with a default credit card, lets you shop for NOOK Books, magazines and newspapers. Having a Barnes & Noble account also allows you to synchronize your NOOK GlowLight™ with other NOOK Applications you might have, such as NOOK eReader software applications installed on your tablet (for example, an iPad® or an iPod touch®), PC, or smartphone (for example, an iPhone® or an Android™ phone).

Your Barnes & Noble account is ready for use once you have set up the following:
  • An email address
  • A default credit card number
  • A valid expiration date for the credit card
  • A current U.S. billing address

How do I register my NOOK GlowLight™?

To register your NOOK GlowLight™, follow these steps after turning on your NOOK GlowLight™.

NOTE: You will need to connect to a Wi-Fi® network to complete your registration.
  1. Review the Terms of Service, and tap Accept.
  2. Select your time zone, and tap Next.
  3. Connect to a Wi-Fi network.

To register your NOOK GlowLight™ and to purchase and download books and periodicals, you must be connected to a Wi-Fi network. You may connect to your home Wi-Fi, or, if you're in a Barnes & Noble bookstore, your NOOK GlowLight™ will connect automatically to Barnes & Noble's free in-store Wi-Fi network. It will also connect for free to any AT&T Wi-Fi hotspot. If you're in another location with Wi-Fi access, your NOOK GlowLight™ will list all the networks it finds. Just tap on the name of the network you want to connect to. If you see a lock symbol beside the network's name, it's a secure network, and you'll need to enter a password to connect to that network. If you do not know the network password, ask the network administrator for help.

Register your NOOK GlowLight™

You must register your NOOK GlowLight™ to your BN.com account. This gives you access to all the books and periodicals in your Barnes & Noble library and allows you to shop for new books and periodicals on your NOOK GlowLight™. If you already have a Barnes & Noble account:
  1. On the Sign In screen, enter the email address and password for your Barnes & Noble account. (As a security precaution, if you enter your password incorrectly five times, you will be locked out of your BN.com account for half an hour. If you like, you can reset your account by visiting BN.com.)
  2. Tap the Sign In button below the password field.
  3. When a dialog box appears, saying "Registration successful," tap the OK button.

If you do not already have a Barnes & Noble account:
  1. Tap the Create Account button. Your NOOK will display a form for creating a Barnes & Noble account.
  2. Enter the information requested, including your name, password, credit card type, number and expiration date, and a security question.
  3. Tap Submit.Your new Barnes & Noble account will automatically register your NOOK to your account.

NOTE: If you had turned GlowLight on, it now automatically turns off.
That's it. You've registered your NOOK GlowLight™.

What should I do if I'm having trouble connecting to Wi-Fi or registering my NOOK GlowLight™?

If you are experiencing any problems connecting your NOOK GlowLigh™ to Wi-Fi or registering your unit, please click on the following link www.nook.com/wifi for additional help.

Connectivity

What is Wi-Fi®?

Wi-Fi is a generic term used to describe wireless Internet access. A Wi-Fi enabled device (such as a computer, laptop, mobile phone or eReader) can connect wirelessly to the Internet if it is in range of a wireless network that is connected to the Internet. Wi-Fi enabled devices connect to the wireless network through access points (or hotspots). Access points can be public (such as at a library, restaurant, or bookstore), or can be private (such as at home, work, or school).

Public Wi-Fi access points usually don't require a password but instead require a user to acknowledge terms of use.

Private Wi-Fi access points usually are password protected. Home Internet connection services are usually provided by a cable or telephone company, and the Wi-Fi access is provided by a small device called a wireless router that is physically connected to the Internet.

Is my NOOK GlowLight™ wireless?

Yes, your NOOK GlowLight™ has built in Wi-Fi allowing you to connect wirelessly to any Wi-Fi hotspot. Connect to your home Wi-Fi, as well as your office, cafes, airports, hotels, and most other public hotspots. Your local Barnes & Noble bookstore offers free Wi-Fi that your NOOK GlowLight™ will connect to automatically. You can also connect to any AT&T Wi-Fi hotspot.

I forgot my Wi-Fi password. What should I do?

Check with your Wi-Fi network administrator or the person who installed your Wi-Fi network. If you can't find that person, you may need to reset your Wi-Fi router back to its original settings. Please go to the support site of the manufacturer of your Wi-Fi router for information about factory reset and how to set up a network. Note: You may need to reattach any other Wi-Fi enabled device if you change the network name (SSID) or change the password.

How do I know what my home network is?

If you have another Wi-Fi enabled device, try looking at its settings to determine which Wi-Fi access point it is connecting to. Once you've determined that, select the same wireless network name from the list provided by your NOOK GlowLight™.

I don't see my home network on the list. What should I do?

It is possible that your network was set up as a hidden network. To add your network:
  1. Tap the gear icon in the Status Bar to open on the Quick Settings window.
  2. Tap All Settings.
  3. Tap on Wireless.
  4. Make sure that Wi-Fi is turned on.
  5. Scroll to the bottom of the Wireless Networks list, and select Other Network.
  6. Fill in the information for your network, and tap the check button.

What does the lock symbol mean when it's next to a Wi-Fi hotspot listed in available wireless networks?

The lock symbol represents a secure Wi-Fi network. Be sure to have the password and security information for any secure Wi-Fi network that you attempt to connect to.

What should I do if I'm having trouble connecting my NOOK GlowLight™ to Wi-Fi?

If you are experiencing any problems connecting your NOOK GlowLight™ to Wi-Fi or registering your unit:
  1. Tap the gear icon in the Status Bar to open on the Quick Settings window, tap All Settings, and tap Wireless. Then tap on the checkmark towards the top to turn off your Wi-Fi. Wait for a minute, and then turn on your Wi-Fi. This will refresh the wireless connectivity of your device.
  2. If you are still experiencing problems, press and hold the power button for 5-7 seconds until a pop-up message appears, and tap Power Off to completely turn off your NOOK GlowLight™. Wait for a minute or two, then press and hold the power button for 2 seconds to turn on your NOOK GlowLight™.
  3. Click on the following link www.nook.com/update to check for any software updates, and download the latest update for NOOK GlowLight™. It's easy, just follow the step-by-step instructions on that page.
  4. You may also try connecting to a different Wi-Fi hotspot, or try connecting to Wi-Fi in your local Barnes & Noble bookstore or at any AT&T Wi-Fi hotspot.

My computer and other products can connect to my Wi-Fi hotspot but my NOOK GlowLight™ can't connect. What should I do?

Tap the network you want to connect to, and select Forget. Tap the Wi-Fi network again to re-connect. If you are still having issues, please try the steps outlined in the question above.

My NOOK GlowLight™ says "Connected but no Internet." What should I do?

  1. Tap the gear icon in the Status Bar to open on the Quick Settings window, tap All Settings, and tap Wireless. Then tap on the checkmark towards the top to turn off your Wi-Fi. Wait for a minute, and then turn on your Wi-Fi. This will refresh the wireless connectivity of your device.
  2. If you are still experiencing problems, press and hold the power button for 5-7 seconds until a pop-up message appears, and tap Power Off to completely turn off your NOOK GlowLight™. Wait for a minute or two, then press and hold the power button for 2 seconds to turn on your NOOK GlowLight™.
  3. Click on the following link www.nook.com/update to check for any software updates and download the latest update for NOOK GlowLight™. It's easy; just follow the step-by-step instructions on that page.

If I don't have a Wi-Fi network, can I connect NOOK GlowLight™ to a network with a cable?

No. NOOK GlowLight™ can only connect to the NOOK Store and synchronize with your B&N account via Wi-Fi connectivity. Please check with your computer, hardware vendor, or Internet service provider on how to setup a Wi-Fi connection in your home.

If you do not have a Wi-Fi network at home, you can access Wi-Fi hotspots at many public places, such as at cafes, airports, hotels, etc. You can also access free and automatic Wi-Fi at your local Barnes & Noble bookstore and free Wi-Fi at any AT&T Wi-Fi hotspot.

Does NOOK GlowLight™ offer 3G service like the NOOK 1st Edition (3G+WiFi)?

No. Your NOOK GlowLight™ connects to Wi-Fi only. It does not offer 3G cellular service.

Can I connect to AT&T Wi-Fi Hotspots?

Yes, your NOOK GlowLight™ will automatically detect any AT&T Wi-Fi hotspot and ask if you want to connect to it. Access to AT&T Wi-Fi hotspots in the U.S. is free for NOOK GlowLight™ devices.

How do I connect my NOOK GlowLight™ to a Wi-Fi hotspot that requires a login (e.g. airports, restaurants or hotels)?

Your NOOK GlowLight™ will prompt you to accept any terms and conditions or enter any information needed to connect to that Wi-Fi hotspot.

How do I connect my NOOK GlowLight™ to my Wi-Fi using a guest account?

Depending on your Wi-Fi connection, you will be prompted to enter the credentials needed for the guest account.

Can I connect my NOOK GlowLight™ to a MiFi®?

Yes. Connecting to a MiFi is similar to a Wi-Fi hotspot. Please ensure that your MiFi device is powered on and there is network connectivity.

Do I need to enter my wireless network password every time on my NOOK GlowLight™?

No. Your NOOK GlowLight™ will store your password once you have entered it.

What's the difference between the password for administering my router and the password for gaining access to the Internet?

The password for administering your router is for controlling the settings on your home network. The password for gaining access to the Internet (Wi-Fi hotspot) is the password you need to connect your NOOK GlowLight™ to your Wi-Fi hotspot.

Is one form of Wi-Fi security better than another?

WPA security setting is recommended for use with your NOOK GlowLight™. For more information on Wi-Fi security settings, visit http://www.wi-fi.org/knowledge_center_overview.php?type=2.

My device is showing up as an intruder in Cisco Network Magic.

Your NOOK GlowLight™ might have been added to a black list due to the fact that it is a new device on your home network. Check your router settings, and ensure that your NOOK GlowLight™'s MAC address is allowed to access your home network. To check for your NOOK GlowLight™'s 's MAC address:
  1. Tap the gear icon in the Status Bar to open the Quick Settings window.
  2. Tap All Settings.
  3. Tap Device Info.
  4. Tap About Your NOOK®. Your MAC address is shown in the list.

How do I adjust MAC address filtering?

Check your router settings for MAC address filtering. You may have to add your NOOK GlowLight™ MAC address to the list of allowed MAC addresses. Turning off MAC address filtering is recommended. To check for your NOOK GlowLight™'s MAC address:
  1. Tap the gear icon in the Status Bar to open the Quick Settings window.
  2. Tap All Settings.
  3. Tap Device Info.
  4. Tap About Your NOOK®. Your MAC address is shown in the list.

Can I connect my NOOK GlowLight™ to Wi-Fi at Barnes & Noble Stores?

Yes, Wi-Fi connectivity is free and automatic at all Barnes & Noble bookstores.

Can I use my NOOK GlowLight™ as a rebroadcaster or range extender?

No. You cannot use the NOOK GlowLight™ as a rebroadcaster or range extender.

Does my NOOK Wi-Fi support 802.11 b, g, or n?

Your NOOK GlowLight™ supports all three: 802.11 b, g, and n.

Is it okay to shut Wi-Fi off on my device to read books?

Yes. With Wi-Fi off, you will be able to read books that are currently downloaded to your device. However, in order to browse, shop and download new content, you will have to turn Wi-Fi on. You will also need to turn on Wi-Fi to sync and to receive subscriptions.

My newspaper/magazine didn't show up on my NOOK GlowLight™. Why?

There could have been a loss of network connectivity during the scheduled time for delivery. Please check your Wi-Fi settings on your NOOK to make sure you are connected. To get the latest issue of your subscription, tap the Sync icon in Library to force your NOOK GlowLight™ to check for the latest issue(s). Please make sure your device is left on or in sleep mode overnight with Wi-Fi connectivity.

Can I use Wi-Fi on a plane?

Wi-Fi is provided (fees may be associated) by certain airlines. Airlines will typically let you use Wi-Fi above a certain altitude. Please check with your airline(s) for details.

I'm going through the initial setup of my NOOK GlowLight™ and cannot connect to my Wi-Fi hotspot. What should I do?

If it's your personal Wi-Fi connection, please check your router settings for MAC Filtering. When entering your password, check the box to show password to ensure you are entering the correct password for your Wi-Fi connection.

GlowLight®

How do I operate the GlowLight® function on my NOOK GlowLight™?

You can operate the GlowLight function on your NOOK GlowLight™ in the following ways:
  1. Hold the NOOK "n" button for 2 seconds. The screen will illuminate.
  2. Press the NOOK "n" button to bring up the Quick Nav Bar. Tap GlowLight. This will bring up the GlowLight Control options where you can enable or disable the GlowLight by tapping the checkbox. The GlowLight Control options also allow you to adjust the brightness.
  3. Tap on the light bulb in the Status Bar at the top of the screen to bring up the Quick Settings for your NOOK GlowLight™. From here you can turn GlowLight on and off, adjust the brightness, and enable or disable Wi-Fi®.

Is GlowLight required to be on in order to use my NOOK GlowLight™?

GlowLight is not required for the NOOK GlowLight™ to work. The GlowLight is there as an option to enable reading at night and in dark settings while still enjoying the benefits of a paper-like display.

Can I set how long the GlowLight is turned on for?

When enabled, the GlowLight function is on until you would like to turn it off using the various GlowLight control methods. GlowLight will also turn off when your NOOK goes to sleep and displays your screensaver.

How do I change the brightness settings for the GlowLight?

There are two ways to change the brightness settings:
  1. On the main Settings screen, tap the GlowLight® menu selection to open the GlowLight settings screen.
  2. On the Home screen,Search screen, in the Library, or the NOOK Store, tap the gear icon in the Status Bar to open the Quick Settings Screen.
Your NOOK will open a window with a checkbox for turning GlowLight on and off. The window also includes a slider bar for adjusting the brightness of GlowLight.

If GlowLight is off, tap the checkbox to turn it on.

Once GlowLight is on, drag your finger along the slider to make GlowLight brighter or dimmer. Slide the circle to the left to make it dimmer.

Slide the circle to the right to make it brighter

Hardware

Can I use a NOOK Color® or NOOK 1st Edition power adapter and/or USB cable to charge my NOOK GlowLight™?

No, only the Power Kit included in the NOOK GlowLight™ package, or a NOOK GlowLight™ Power Kit sold as an accessory, should be used to charge your NOOK GlowLight™. Do not use any other power adapter or USB cable as this may damage your NOOK GlowLight™.

How long can I use my NOOK GlowLight™ before I have to re-charge the battery?

With a fully charged battery and Wi-Fi turned off, your NOOK has enough power to support up to 8 weeks of casual reading. (Based on 30 minutes of reading per day and 1 page refresh per minute, a single charge lasts up to 8 weeks with GlowLight on at default brightness or off and wireless off. Battery life tests conducted using specific units; actual results may vary based on device settings, usage, and many other factors.)

How to make my NOOK GlowLight™ battery last longer on a single charge?

Tips on extending your NOOK GlowLight™ battery charge:
  1. Turn Wi-Fi off while reading.
  2. Set the Screen Timeout to 2 minutes.
  3. Set GlowLight® to the default brightness or turn it off.

How long does it take to fully charge my NOOK GlowLight™?

It will take about 4hours to fully charge your NOOK GlowLight™ using the Power Kit plugged into a wall outlet. Do NOT turn off your NOOK GlowLight™ while it is charging; just allow it to go into sleep mode automatically.

Can I charge my NOOK GlowLight™ from my computer?

Yes. You can charge your NOOK GlowLight™ from your computer using the enclosed USB cable to a computer.

Is a car charger available?

Yes, a NOOK GlowLight™ car charger is available at select Barnes & Noble bookstores and at BN.com.

Can I replace the battery in my NOOK GlowLight™?

No. The rechargeable battery in your NOOK GlowLight™ can only be accessed and replaced by authorized service professionals

Can I buy an extra battery for my NOOK GlowLight™?

No. Rechargeable batteries for your NOOK GlowLight™ are not available for sale as an accessory.

What if I suspect a problem with my battery?

Do not attempt to access or replace the battery. If you suspect a problem with your battery, please contact Customer Service at 1-800-THE-BOOK (1-800-843-2665). Don't worry, your battery is covered by the 1-year manufacturer's warranty or the optional 2-year B&N Protection Plan.

How do I clean the touchscreen E Ink® Pearl display on my NOOK GlowLight™?

You should clean the touchscreen E Ink® display using a lint-free, micro-fiber cleaning cloth. Do not use any cleaning chemicals, abrasive materials, or any liquids to clean the touchscreen E Ink® display, since this may damage your device.

NOTE: Do not place direct pressure on the display during cleaning as it may result in the screen cracking

How do I clean the backcover, bezel and soft-touch trim surfaces on my NOOK GlowLight™?

You should clean the backcover, bezel and soft-touch trim by rubbing the surfaces gently with a lint-free, micro-fiber cleaning cloth and isopropyl alcohol or water. Rubbing the soft-touch trim extensively with isopropyl alcohol should be avoided.

NOTE: Do not place direct pressure on the display during cleaning as it may result in the screen cracking.

Can I add a screen protector on my NOOK GlowLight™?

To ensure the highest quality of reading, your NOOK has an anti-glare film already installed. Please don't use any additional screen protector as it will damage the device. To protect your NOOK's screen from accidental damage, we recommend using a NOOK cover. Your limited warranty does not cover damage to your NOOK's screen resulting from use of an additional screen protector.

How do I unlock the touchscreen on my NOOK GlowLight™?

When your NOOK GlowLight™ is turned on or comes out of sleep mode the touch screen will be locked. To unlock the touch screen you will need to slide your finger across the bar at the bottom of the touch screen, sliding the lock symbol from left to right.

Navigation & Home

What is the Home screen?

The Home screen is the default display on your NOOK GlowLight™. The Home screen consists of two panels at the top of the screen, the Reading Now panel and the NEW ON NOOK shelf.

How do I get back to the Home screen?

You can return to the Home screen at any time by pressing the NOOK button (the raised button in the shape of the NOOK logo) on the lower front of your NOOK GlowLight™.

What is the Reading Now panel?

The Reading Now panel shows the cover of the book or periodical you were reading most recently. If you have not read a book or periodical yet, the Reading Now panel will show the cover of the NOOK User Guide or NOOK Quick Guide. These two guides are automatically included in your Library

What is the NEW ON NOOK Shelf?

The NEW ON NOOK shelf displays book recommendations for you. The recommendations come from the B&N Top 100 list or, if you have linked your NOOK to your Contact, Facebook, or Google email accounts, the recommendations come from your friends.

To visit a screen in the NOOK Store showing all the books in a recommended list, such as the B&N Top 100, tap the link SEE ALL. To learn more about a particular book, tap the Overview button next to its cover. Your NOOK opens a detailed description of the book, including an overview, a list of reviews, a list of related titles, and a button for purchasing the book. The details page might also include a button for downloading a free sample of the book.

How do I get back to what I was reading?

To return to the book or periodical you were most recently reading, tap the "Open Book" icon in the top left corner of the Home screen.

Can I see a history of recent NOOK Books and periodicals I've opened?

No, you can only return to the most recently read book or periodical on your NOOK GlowLight™.

How do I open a book or periodical?

To open a book or periodical, tap on its cover. When a pop-up menu opens, tap on Read.

How do I turn a page in a book?

To turn the page forward, tap on the right edge of the touchscreen. Or swipe from right to left (set your fingertip on the right side of the display and slide it quickly to the left). To turn back a page, tap on the left edge of the touchscreen, or swipe from left to right (set your fingertip on the left side of the display and slide it quickly to the right).

Can I change how long my NOOK GlowLight™ waits before locking the screen?

Yes. By default, your NOOK GlowLight™ waits 5 minutes before going to sleep and locking the screen, but you can change this interval to 2 minutes, 15 minutes, or 1 hour. To change the interval, tap the gear icon in the Status Bar to open the Quick Settings window. Tap All Settings, then tap Screen. Tap the menu choice Screen timeout. Tap the time interval you want (how long you want your NOOK GlowLight™ to wait before going into sleep mode and locking the screen).

Managing your Library

Can I organize the books in my Library into groups? Can I give the groups names?

Yes. In addition to views of all your books, magazines, and newspapers, your Library also includes a feature called My Shelves where you create named collections of books and periodicals. The Library lets you organize books on Shelves. On your NOOK GlowLight™, a Shelf is a row of books that you have grouped together, usually with some common characteristic. Just as you might put all your cookbooks on one shelf in your kitchen, you can also arrange all your books about cooking on a shelf labeled Cookbooks on your NOOK GlowLight™.

What is kept in my Library on my NOOK GlowLight™?

Your Library is where you keep and organize all of your books, magazines, newspapers, and personal files.

In your Library, you will find:
  • Books, magazines, and newspapers you have purchased or downloaded from the NOOK Store®.
  • Books that are on loan to you from a NOOK Friend.
  • Your personal files you have transferred onto your NOOK GlowLight™ using a USB connection from your computer. Personal files can include EPUB files and PDF files.

If I archive a book from my Library, can I get it back?

Yes. All of your titles purchased from the NOOK Store® are kept in your B&N.com account. You can un-archive the book at anytime, then sync your NOOK GlowLight™ and download your book again to your NOOK GlowLight™.

Can I rearrange my Shelves?

Yes. Your Library allows you to view and sort your books and periodicals in different ways. You can arrange to view items in a grid, in shelves, or in lists. You can filter your titles by categories such as All, Books, Newsstand, and more. You can also sort items by most recently opened, title, and author (when applicable). Two pull-down menus at the top of the Library screen give control over the presentation of your Library.

Can I see a history of recent NOOK Books and periodicals I've opened?

Yes. A status bar runs along the top of the NOOK GlowLight™ display. An open book icon on the left side of the status bar returns you to the last NOOK Book, magazine, or newspaper that you were reading.

How do I know when I have a new book or periodical on my NOOK GlowLight™?

Any new book or periodical will appear in My Library, accessed from the Home screen. A banner will also appear on every new book and periodical cover until the item is opened.

Can I delete books on my NOOK GlowLight™?

No. You must delete books from your computer after signing in to your B&N.com account online. However, you can always archive books on your NOOK GlowLight™, which will remove books from your NOOK GlowLight™ but keep them on your BN.com account.

Can I lend NOOK Books with my NOOK GlowLight™?

Yes, you can lend eligible NOOK Books to NOOK Friends or to anyone who has a BN.com account. NOOK Books can be lent for up to 14 days. You will not have access to your book while it is lent out, and each book can only be lent one time.

You can manage all your lending and borrowing options by logging into your NOOK account at www.mynook.com. From your account, you will be able to see the books available from your NOOK friends, request to borrow a book, and lend a book. Once a book is lent and accepted, it will automatically be downloaded to your NOOK device.

How do I transfer my personal files to my NOOK GlowLight™?

You can connect your NOOK GlowLight™ to a computer (using the NOOK GlowLight™ microUSB cable) to transfer personal files. Your NOOK GlowLight™ will appear on your computer as a removable drive. Just click on the file on your computer, and copy it (drag-and-drop) to the appropriate NOOK GlowLight™ folder.

How can I make sure that all of my BN.com content is up to date on my NOOK GlowLight™?

You can sync your NOOK GlowLight™ to your BN.com account to make sure it is updated with all the latest content. In the upper right corner of the Library is a button with two curved arrows forming a circle. This is the Sync button. Synching your NOOK GlowLight™ downloads your latest purchases, any lend notices, NOOK Friend invites, and other items.

Where does the newspaper I just subscribed to show up?

The latest issue of the newspaper you just subscribed to will appear in My Library.

Do I need to make backup copies of my content?

It is not necessary to make back-up copies of your NOOK Books and NOOK Library, since all of your BN.com content is stored in your BN.com account. However, it is recommended that you keep a back-up copy of all personal files saved on your NOOK GlowLight™.

Reading

Will the books I currently own for my other NOOK® devices work on my NOOK GlowLight™?

Most books currently in your BN.com account will also work with your NOOK GlowLight™.

What format of books does NOOK GlowLight™ support?

EPUB is the standard format for NOOK Books in the Barnes & Noble online store. NOOK GlowLight™ also supports other EPUB and PDF formatted books.

What is the Keep Reading icon?

The Keep Reading icon located at the top left of the Home screen will take you back to the last book or periodical you were reading and to the last page where you left off.

Will I be able to read my magazines, kids books, and enhanced eBooks I purchased for my NOOK® HD and NOOK® HD+?

Enhanced magazines, NOOK Kids™ books, NOOK Video™, and NOOK Apps™ compatible with NOOK® HD and NOOK® HD+ will not work on your NOOK GlowLight™.

Shopping

Can I shop for non-electronic things (ie: pens, stationery) on my NOOK GlowLight™?

You can only browse and purchase NOOK Books, newspapers, magazines, and kids' books through the Shop icon on your NOOK GlowLight™. To shop for print books and other items besides digital titles, you must go to BN.com through your computer.

Do I need to provide B&N with my credit card number to use NOOK GlowLight™? What if I'm only reading free eBooks and samples?

Yes. You must have a completed and updated BN.com account to purchase or download paid and free content. This includes an email address, default credit card number, valid expiration date for the credit card, and a current U.S. billing address. Security measures are put in place to protect all of our customers' account information.

When I buy a book, magazine or newspaper, where does it show up on my NOOK GlowLight™?

The newly purchased book will appear in My Library on the NOOK GlowLight™.

Does everything I purchase start downloading automatically?

Yes. When you buy a book, magazine, or newspaper from your NOOK GlowLight™, it begins downloading to your NOOK GlowLight™ automatically and immediately, as long as you have Wi-Fi connectivity.

Is there a refund for books? If I accidentally purchased the wrong book, can I return it?

Please contact customer service at 1-800-THE-BOOK (1-800-843-2665).

Can I find my favorite books in NOOK Books?

Barnes & Noble offers over 3 million books, magazines, and newspapers in the NOOK Store®. The eBook market continues to grow every day, and Barnes & Noble is working closely with its publishing partners to make the largest selection of books available to you.

Is there any way to limit who is allowed to make purchases at the B&N Shop with my NOOK GlowLight™?

Yes. You can configure your NOOK GlowLight™ to prompt you for a password before you make any purchases at the B&N Shop. To set up your NOOK GlowLight™ to require a password, see the User Guide.

Social Features

What is a NOOK Friend?

A NOOK Friend is a friend who has a NOOK (or BN.com) account and an email address in your contacts list, and who has accepted your invitation to connect as a NOOK Friend. Friendship is reciprocal. When someone becomes your NOOK Friend, you also become his or her NOOK Friend. NOOK Friends can lend each other books, and they can request books from each other for loan.

How to make a NOOK Friend?

It's easy to make NOOK Friends! Choose from your existing friends in your Contacts on NOOK GlowLight™, or manually enter your friends' email addresses and start sharing! It's that simple. We'll send your friend(s) an invitation with a link to connect so that they can become a NOOK Friend. All that is required is that they have a BN.com account.

How do I lend a NOOK Book to a NOOK Friend?

You can manage all your lending and borrowing options by logging into your NOOK account at www.mynook.com. From your account, you will be able to see the books available from your NOOK friends, request to borrow a book, and lend a book. Once a book is lent and accepted, it will automatically be downloaded to your NOOK device.

You can lend your favorite book to a NOOK friend for 14 days. You will not have access to your book while it is lent out, and each book can only be lent out once. You will automatically receive the book back when the lend period expires.

Who decides if a NOOK Book can be lent?

Barnes & Noble works closely with publishers regarding which NOOK Books are lendable through Barnes & Noble's LendMe™ feature.

How can I borrow NOOK Books from my NOOK Friends?

You can manage all your lending and borrowing options by logging into your NOOK account at www.mynook.com. From your account, you will be able to see the books available from your NOOK friends, request to borrow a book, and lend a book. Once a book is lent and accepted, it will automatically be downloaded to your NOOK device.  You will be allowed to keep the book for 14 days and then it will automatically returned.

Can I link to my NOOK Friends lists from some of my social media sites on my NOOK GlowLight™?

Yes. You can use the Social Settings screen to link your NOOK GlowLight™ to your Facebook® account and your Twitter® account. You can also import all your contacts from your Google™ account. Once you have linked to Facebook and Twitter and set up email contacts, you can recommend books, and share favorite quotes with your friends.

Note: To lend or borrow a book, you will need to log in to your NOOK account at www.mynook.com

Can I recommend a book or share a certain passage to a friend?

Yes. Many social media features have been built into NOOK GlowLight™. The unique Share features built into your NOOK GlowLight™ enable you to share your comments along with a passage from the book you're reading, book recommendations, and more through Facebook, Twitter, and email.

Can I lend a book, or get a book lent to me, from someone who is not a NOOK Friend?

Yes. You can lend a book or get a book lent to you from anyone who has a BN.com account. However, you must be a NOOK Friend to view someone's BN.com library and request to borrow a book. And, you can only search, view lendable books, and request to borrow those books from NOOK Friends.

You can manage all your lending and borrowing options by logging into your NOOK account at www.mynook.com. From your account, you will be able to see the books available from your NOOK friends, request to borrow a book, and lend a book. Once a book is lent and accepted, it will automatically be downloaded to your NOOK device. You will be allowed to keep the book for 14 days and then it will automatically returned.

Beyond eBooks

Does my NOOK GlowLight™ support NOOK Study?

At this time, NOOK GlowLight™ does not support NOOK Study, and it cannot read eTextbooks purchased on NOOK Study.

Is access to my NOOK GlowLight™ password protected?

No. There are no security settings for password protection on your NOOK GlowLight™.

What file formats can NOOK GlowLight™ support?

NOOK GlowLight™ supports the following file types: ePub, PDF, PNG, JPG, GIF, and BMP.

Can my NOOK GlowLight™ play videos?

No. Your NOOK GlowLight™ does not support video or audio files.

Can I read my Microsoft Office files on NOOK GlowLight™?

No. NOOK GlowLight™ supports the following file types: ePub, PDF, PNG, JPG, GIF, and BMP.

Can I customize the screensavers on NOOK GlowLight™?

Yes. Your NOOK GlowLight™ lets you save your personal digital photos as screensavers. Just connect your NOOK GlowLight™ to your computer using the provided microUSB cable. Create and name a sub-folder within the Screensavers folder found in the NOOK GlowLight™ directory. Then drag-and-drop your pictures into the sub-folder you created. Once your photos are in the new folder, here's how to turn them into screensavers:

  1. On the Settings screen, tap Screen.
  2. On the Screen Settings page, tap Screensaver. A dialog box opens, listing the screensavers available.
  3. Tap the name of the screensaver or set of screensavers you want to use.

The dialog box will close, and your selection will take effect right away. Please note that you won't see the screensaver until the next time your NOOK goes to sleep.

For best results:
  • Include a few images in your subfolder as NOOK GlowLight™ will cycle through the folder using a new image each time the device goes into sleep mode.
  • Images should be in Portrait orientation. Crop your images to 600 x 800 pixels.
  • Each image in the collection should be a .GIF, .JPG, or .PNG file.
  • Images should be optimized for viewing in 16-level grayscale.

How do I transfer personal files onto my NOOK GlowLight™?

Using the microUSB cable provided with your NOOK GlowLight™, connect your NOOK GlowLight™ to your computer.

When you connect your NOOK GlowLight™ to your personal computer, your NOOK GlowLight™ will appear as a new removable drive on your personal computer. Drag the files you want to transfer onto this drive.

To organize the files, open the NOOK GlowLight™ drive. You'll see several folders on your NOOK GlowLight™. Move your personal files in the My Files folder. Within the My Files folder, you can sort files into these folders:
  • Books
  • Documents
  • Magazines
  • Newspapers

You should place ePubs in your Books folders.
You should place PDFs in the Documents folder.
You should place PNG, JPEG, GIF, and BMP files in a sub-folder that you create within the ScreenSaver folder.

When you have finished arranging files, eject the NOOK GlowLight™ drive from your personal computer. Disconnect the NOOK GlowLight™ microUSB cable.

Where do I find my personal files on my NOOK GlowLight™?

Personal files on your NOOK GlowLight™ can be found in the Library. To access your personal files:
  1. Press the NOOK "n" button.
  2. Tap on Library.
  3. Open the drop-down menu (upper left side).
  4. Tap on My Files.

Can I listen to music, play games, or browse the web on my NOOK GlowLight™?

No. Your NOOK GlowLight™ is designed for an optimized reading experience.

Traveling

Can I take my NOOK GlowLight™ with me when I travel to foreign countries?

Yes, bring along your NOOK GlowLight™ so you can enjoy your favorite books and periodicals on the road. Once you have purchased a book or periodical in the United States using a BN.com account that has a U.S. billing address, you can download and read your purchases anywhere in the world.

Can I make new purchases while traveling?

You can purchase books and periodicals while in the United States. You can only purchase digital content if you have a billing address in the United States. Once you have purchased a book or periodical, you can read it on your NOOK GlowLight™ anywhere in the world.

Which foreign language books does NOOK GlowLight™ support?

Your NOOK GlowLight™ has fonts that support languages based on a Latin character set for reading foreign language books, periodicals, and other digital content. Some examples of supported languages include: Afrikaans, Basque, Catalan, Danish, Dutch, English, Finnish, French, German, Hungarian, Icelandic, Indonesian, Italian, Norwegian, Portuguese, Romanian, Spanish, Swedish, and Turkish. Your NOOK GlowLight™ may support books from other languages, but only if the foreign language characters are embedded in the font library of the digital file itself or if the file is a PDF file rendered as a graphic image.

Can I change the language setting for the user interface of my NOOK GlowLight™ to a language other than English?

No, the user interface is in English only.

Can I buy and use a NOOK GlowLight™ if I reside outside the United States?

No. NOOK GlowLight™ is available through Barnes & Noble Bookstores, BN.com and other domestic retailers only.

Is a car charger available?

Yes, a NOOK GlowLight™ car charger is available at select Barnes & Noble bookstores and at BN.com.

How do I turn my NOOK GlowLight™ all the way off, if I have been instructed to do so by crewmembers on an airplane?

Press and hold the power button for about 5 seconds. A dialog box appears, confirming if you want to power off your NOOK GlowLight™. Tap the Power Off button on the touch screen to turn your NOOK GlowLight™ completely off.

How do I turn my NOOK GlowLight™ on again?

Press and hold the power button for 2 seconds.

How do I turn off the wireless networking, if I have been instructed to do so by crewmembers?

  1. Tap on the right end of the Status Bar to open the Quick Settings dialog box.
  2. Tap the Wi-Fi checkbox to turn wireless networking on or off.
  3. Tap anywhere outside the Quick Settings dialog box to close it.