NOOK GlowLight Plus: Frequently Asked Questions

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NOOK GlowLight Plus TutorialGetting Started
User Guides & Manuals

Adobe® DRM eBook and PDF Support  

How do I transfer and read Adobe DRM ePub and PDF files?

Software Version 4.5.1 on your NOOK GlowLight Plus supports Adobe DRM ePub and PDF files.

You can transfer and read eBooks borrowed from Public Libraries and protected with Adobe DRM.

NOTE:
Your NOOK GlowLight Plus has built-in support for Adobe DRM. It does not need to and will not be recognized by Adobe® Digital Editions or 3M™ Cloud Library desktop softwares.

Step 1: Authorizing your NOOK GlowLight Plus
To gain authorized access to content protected with Adobe DRM on your NOOK, you will need your existing Adobe ID associated with the protected content or to obtain a free Adobe ID from Adobe. This is a one-time setup for each Adobe ID. To create a free Adobe ID, visit: https://accounts.adobe.com

Once you have your Adobe ID, enter it directly on your NOOK GlowLight Plus:

1.
From a Home screen, tap Settings and page to the 2nd screen.

2.
Under “ACCOUNT & PROFILE”, tap on Adobe DRM Settings.

3.
Tap on “Add Adobe ID” and enter the email address and password for your Adobe ID.

4.
Press OK.

Step 2: Transferring Adobe DRM protected ePub and PDF files
After authorizing your NOOK, you can transfer your ePub and PDF files.  Note: To transfer files from a Mac, you must first install the Android File Transfer application on your computer. Once this application is installed, your NOOK will be recognized by your Mac and you can use Android File Transfer to transfer the files from your computer. To get the most recent version of Android File Transfer, please visit https://www.android.com/filetransfer

1.
Connect your NOOK GlowLight Plus to your computer with the micro-USB cable.

2.
Your NOOK GlowLight Plus will appear on your PC as a removable drive.

3. Locate on your computer the ePub or PDF file to transfer. For eBooks you downloaded from Adobe Digital Editions or 3M Cloud Library desktop application, your eBooks will usually be located in the folder “My Digital Editions” under “Documents”. Tip: From your Adobe Digital Edition Library, right-click a book cover and click on “Show File in Explorer” (Windows) or “Show File in Finder” (Mac).

4.
Copy the file to your NOOK GlowLight Plus into the sub-folder “My Files”.

5.
On your NOOK GlowLight Plus, go to Library, select “My Files” and open the file newly transferred.

How do I find eBooks I just transferred from my computer? 

On your NOOK GlowLight Plus, open Library and select “My Files” in the Filter. All your side-loaded files will appear.

Will I see a newly transferred eBook in the New & Recent widget on Home?

When you side-load an ePub or PDF file, it will be first accessible from the Library. Then, when you open it once, it will appear in the New & Recent widget on Home.

Can I see the NOOK GlowLight Plus from the Adobe® Digital Editions desktop application?

You do not need Adobe® Digital Editions to transfer an ePub or PDF file to your device. You can directly copy & paste or drag & drop the file from the folder “My Digital Editions” in your file explorer (or Finder on Mac) on your computer.

The NOOK GlowLight Plus will not be recognized by Adobe Digital Editions. Your device has built-in support for Adobe DRM.

Can I see the NOOK GlowLight Plus from the 3M™ Cloud Library desktop application?

You do not need 3M™ Cloud Library to transfer an ePub or PDF file to your device. You can directly copy/past or drag & drop the file from the folder “My Digital Editions” in your file explorer (or Finder on Mac) on your computer.

The NOOK GlowLight Plus will not be recognized by 3M Cloud Library. Your device has built-in support for Adobe DRM.

Registration

Do I have to register my NOOK GlowLight Plus™?

Yes. You must register your NOOK GlowLight Plus™ to a Barnes & Noble (BN.com) account. Registering your NOOK GlowLight Plus™ links your eReader to your BN.com account so that you can purchase and download NOOK Books™, magazines, and newspapers from the NOOK Store® and read them on your NOOK GlowLight Plus™.

What is a Barnes & Noble account?

You can create a Barnes & Noble account by providing an email address and password on BN.com. You can also create one directly on your NOOK GlowLight Plus™ during the registration process. A Barnes & Noble account, with a default credit card, lets you shop for NOOK Books, magazines and newspapers. Having a Barnes & Noble account also allows you to synchronize your NOOK GlowLight Plus™ with other NOOK Applications you might have, such as NOOK eReader software applications installed on your tablet (for example, an iPad® or an iPod touch®), PC, or smartphone (for example, an iPhone® or an Android™ phone).

Your Barnes & Noble account is ready for use once you have set up the following:
  • An email address
  • A default credit card number
  • A valid expiration date for the credit card
  • A current U.S. billing address

How do I register my NOOK GlowLight Plus™?

To register your NOOK GlowLight Plus™, follow the steps below after turning on your NOOK GlowLight Plus™.  Note, you will need to connect to a Wi-Fi® network to complete your registration.

1. Tap Let's Get Started
2. Select your time zone, and tap Next
3. Tap the wi-fi network you wish to connect to and enter a password if prompted. Tap Continue.
4. Sign In with your NOOK account email and password or Create a New Account.

To register your NOOK GlowLight Plus™ and to purchase and download books and periodicals, you must be connected to a Wi-Fi network. You may connect to your home Wi-Fi, or, if you're in a Barnes & Noble bookstore, your NOOK GlowLight Plus™ will connect automatically to Barnes & Noble's free in-store Wi-Fi network. It will also connect for free to any AT&T Wi-Fi hotspot. If you're in another location with Wi-Fi access, your NOOK GlowLight Plus™ will list all the networks it finds. Just tap on the name of the network you want to connect to. If you see a lock symbol beside the network's name, it's a secure network, and you'll need to enter a password to connect to that network. If you do not know the network password, ask the network administrator for help.

Register your NOOK GlowLight Plus™

You must register your NOOK GlowLight Plus™ to your BN.com account. This gives you access to all the books and periodicals in your Barnes & Noble library and allows you to shop for new books and periodicals on your NOOK GlowLight Plus™. If you already have a Barnes & Noble account:
  1. On the Sign In screen, enter the email address and password for your Barnes & Noble account. (As a security precaution, if you enter your password incorrectly five times, you will be locked out of your BN.com account for half an hour. If you like, you can reset your account by visiting BN.com.)
  2. Tap the Sign In button below the password field.
  3. When a dialog box appears, saying "Registration successful," tap the OK button.

If you do not already have a Barnes & Noble account:
  1. Tap the Create Account button. Your NOOK will display a form for creating a Barnes & Noble account.
  2. Enter the information requested, including your name, password, credit card type, number and expiration date, and a security question.
  3. Tap Submit.Your new Barnes & Noble account will automatically register your NOOK to your account.
That's it. You've registered your NOOK GlowLight Plus™.

What should I do if I'm having trouble connecting to Wi-Fi or registering my NOOK GlowLight Plus™?

Tap the upper right corner of the Status Bar to open on the Quick Settings window, tap All Settings, and tap Wireless. Then tap on the checkmark towards the top to turn off your Wi-Fi. Wait for a minute, and then turn on your Wi-Fi. This will refresh the wireless connectivity of your device. If you are still having issues, please try the additional steps outlined below:

1. Tap the network you want to connect to, and select Forget. Tap the Wi-Fi network again to re-connect.

2. If you are still experiencing problems, press and hold the power button for 5-7 seconds until a pop-up message appears, and tap Power Off to completely turn off your NOOK GlowLight Plus™. Wait for a minute or two, then press and hold the power button for 2 seconds to turn on your NOOK GlowLight Plus™.

3. You may also try connecting to a different Wi-Fi hotspot, or try connecting to Wi-Fi in your local Barnes & Noble bookstore or at any AT&T Wi-Fi hotspot.

Connectivity

What is Wi-Fi®?

Wi-Fi is a generic term used to describe wireless Internet access. A Wi-Fi enabled device (such as a computer, laptop, mobile phone or eReader) can connect wirelessly to the Internet if it is in range of a wireless network that is connected to the Internet. Wi-Fi enabled devices connect to the wireless network through access points (or hotspots). Access points can be public (such as at a library, restaurant, or bookstore), or can be private (such as at home, work, or school).

Public Wi-Fi access points usually don't require a password but instead require a user to acknowledge terms of use.

Private Wi-Fi access points usually are password protected. Home Internet connection services are usually provided by a cable or telephone company, and the Wi-Fi access is provided by a small device called a wireless router that is physically connected to the Internet.

Is my NOOK GlowLight Plus™ wireless?

Yes, your NOOK GlowLight Plus™ has built in Wi-Fi allowing you to connect wirelessly to any Wi-Fi hotspot. Connect to your home Wi-Fi, as well as your office, cafes, airports, hotels, and most other public hotspots. Your local Barnes & Noble bookstore offers free Wi-Fi that your NOOK GlowLight Plus™ will connect to automatically. You can also connect to any AT&T Wi-Fi hotspot.

I forgot my Wi-Fi password. What should I do?

Check with your Wi-Fi network administrator or the person who installed your Wi-Fi network. If you can't find that person, you may need to reset your Wi-Fi router back to its original settings. Please go to the support site of the manufacturer of your Wi-Fi router for information about factory reset and how to set up a network. Note: You may need to reattach any other Wi-Fi enabled device if you change the network name (SSID) or change the password.

How do I know what my home network is?

If you have another Wi-Fi enabled device, try looking at its settings to determine which Wi-Fi access point it is connecting to. Once you've determined that, select the same wireless network name from the list provided by your NOOK GlowLight Plus™.

I don't see my home network on the list. What should I do?

It is possible that your network was set up as a hidden network. To add your network:
  1. Tap the gear icon in the Status Bar to open on the Quick Settings window.
  2. Tap All Settings.
  3. Tap on Wireless.
  4. Make sure that Wi-Fi is turned on.
  5. Scroll to the bottom of the Wireless Networks list, and select Other Network.
  6. Fill in the information for your network, and tap the check button.

What does the lock symbol mean when it's next to a Wi-Fi hotspot listed in available wireless networks?

The lock symbol represents a secure Wi-Fi network. Be sure to have the password and security information for any secure Wi-Fi network that you attempt to connect to.

What should I do if I'm having trouble connecting my NOOK GlowLight Plus™ to Wi-Fi?

If you are experiencing any problems connecting your NOOK GlowLight Plus™ to Wi-Fi or registering your unit:
  1. Tap the upper right corner of the Status Bar to open on the Quick Settings window, tap All Settings, and tap Wireless. Then tap on the checkmark towards the top to turn off your Wi-Fi. Wait for a minute, and then turn on your Wi-Fi. This will refresh the wireless connectivity of your device.
  2. If you are still experiencing problems, press and hold the power button for 5-7 seconds until a pop-up message appears, and tap Power Off to completely turn off your NOOK GlowLight Plus™. Wait for a minute or two, then press and hold the power button for 2 seconds to turn on your NOOK GlowLight Plus™.
  3. You may also try connecting to a different Wi-Fi hotspot, or try connecting to Wi-Fi in your local Barnes & Noble bookstore or at any AT&T Wi-Fi hotspot.

My computer and other products can connect to my Wi-Fi hotspot but my NOOK GlowLight Plus™ can't connect. What should I do?

Tap the upper right corner of the Status Bar to open on the Quick Settings window, tap All Settings, and tap Wireless. Then tap on the checkmark towards the top to turn off your Wi-Fi. Wait for a minute, and then turn on your Wi-Fi. This will refresh the wireless connectivity of your device. If you are still having issues, please try the additional steps outlined below:

1. Tap the network you want to connect to, and select Forget. Tap the Wi-Fi network again to re-connect.

2. If you are still experiencing problems, press and hold the power button for 5-7 seconds until a pop-up message appears, and tap Power Off to completely turn off your NOOK GlowLight Plus™. Wait for a minute or two, then press and hold the power button for 2 seconds to turn on your NOOK GlowLight Plus™.

3. You may also try connecting to a different Wi-Fi hotspot, or try connecting to Wi-Fi in your local Barnes & Noble bookstore or at any AT&T Wi-Fi hotspot.

My NOOK GlowLight Plus™ says "Connected but no Internet." What should I do?

  1. Tap the gear icon in the Status Bar to open on the Quick Settings window, tap All Settings, and tap Wireless. Then tap on the checkmark towards the top to turn off your Wi-Fi. Wait for a minute, and then turn on your Wi-Fi. This will refresh the wireless connectivity of your device.
  2. If you are still experiencing problems, press and hold the power button for 5-7 seconds until a pop-up message appears, and tap Power Off to completely turn off your NOOK GlowLight Plus™. Wait for a minute or two, then press and hold the power button for 2 seconds to turn on your NOOK GlowLight Plus™.

If I don't have a Wi-Fi network, can I connect NOOK GlowLight Plus™ to a network with a cable?

No. NOOK GlowLight Plus™ can only connect to the NOOK Store and synchronize with your B&N account via Wi-Fi connectivity. Please check with your computer, hardware vendor, or Internet service provider on how to setup a Wi-Fi connection in your home.

If you do not have a Wi-Fi network at home, you can access Wi-Fi hotspots at many public places, such as at cafes, airports, hotels, etc. You can also access free and automatic Wi-Fi at your local Barnes & Noble bookstore and free Wi-Fi at any AT&T Wi-Fi hotspot.

Does NOOK GlowLight Plus™ offer 3G service like the NOOK 1st Edition (3G+WiFi)?

No. Your NOOK GlowLight Plus™ connects to Wi-Fi only. It does not offer 3G cellular service.

Can I connect to AT&T Wi-Fi Hotspots?

Yes, your NOOK GlowLight Plus™ will automatically detect any AT&T Wi-Fi hotspot and ask if you want to connect to it. Access to AT&T Wi-Fi hotspots in the U.S. is free for NOOK GlowLight Plus™ devices.

How do I connect my NOOK GlowLight Plus™ to a Wi-Fi hotspot that requires a login (e.g. airports, restaurants or hotels)?

Your NOOK GlowLight Plus™ will prompt you to accept any terms and conditions or enter any information needed to connect to that Wi-Fi hotspot.

How do I connect my NOOK GlowLight Plus™ to my Wi-Fi using a guest account?

Depending on your Wi-Fi connection, you will be prompted to enter the credentials needed for the guest account.

Can I connect my NOOK GlowLight Plus™ to a MiFi®?

Yes. Connecting to a MiFi is similar to a Wi-Fi hotspot. Please ensure that your MiFi device is powered on and there is network connectivity.

Do I need to enter my wireless network password every time on my NOOK GlowLight Plus™?

No. Your NOOK GlowLight Plus™ will store your password once you have entered it.

What's the difference between the password for administering my router and the password for gaining access to the Internet?

The password for administering your router is for controlling the settings on your home network. The password for gaining access to the Internet (Wi-Fi hotspot) is the password you need to connect your NOOK GlowLight Plus™ to your Wi-Fi hotspot.

Is one form of Wi-Fi security better than another?

WPA security setting is recommended for use with your NOOK GlowLight Plus™. For more information on Wi-Fi security settings, visit http://www.wi-fi.org/knowledge_center_overview.php?type=2.

My device is showing up as an intruder in Cisco Network Magic.

Your NOOK GlowLight Plus™ might have been added to a black list due to the fact that it is a new device on your home network. Check your router settings, and ensure that your NOOK GlowLight Plus™ is allowed to access your home network.

How do I adjust MAC address filtering?

Check your router settings for MAC address filtering. You may have to add your NOOK GlowLight Plus™ MAC address to the list of allowed MAC addresses. Turning off MAC address filtering is recommended. To check for your NOOK GlowLight Plus™'s MAC address:
  1. Tap the right corner of the Status Bar to open the Quick Settings window.
  2. Tap See All Settings.
  3. Tap Wireless.
  4. Tap the More Menu icon (3 dots in upper right corner) and select Help.  Your MAC address is displayed in the popup window.

Can I connect my NOOK GlowLight Plus™ to Wi-Fi at Barnes & Noble Stores?

Yes, Wi-Fi connectivity is free and automatic at all Barnes & Noble bookstores.

Can I use my NOOK GlowLight Plus™ as a rebroadcaster or range extender?

No. You cannot use the NOOK GlowLight Plus™ as a rebroadcaster or range extender.

Does my NOOK Wi-Fi support 802.11 b, g, or n?

Your NOOK GlowLight Plus™ supports all three: 802.11 b, g, and n.

Is it okay to shut Wi-Fi off on my device to read books?

Yes. With Wi-Fi off, you will be able to read books that are currently downloaded to your device. However, in order to browse, shop and download new content, you will have to turn Wi-Fi on. You will also need to turn on Wi-Fi to sync and to receive subscriptions.

My newspaper/magazine didn't show up on my NOOK GlowLight Plus™. Why?

There could have been a loss of network connectivity during the scheduled time for delivery. Please check your Wi-Fi settings on your NOOK to make sure you are connected. To get the latest issue of your subscription, tap the Sync icon in Library to force your NOOK GlowLight Plus™ to check for the latest issue(s). Please make sure your device is left on or in sleep mode overnight with Wi-Fi connectivity.

Can I use Wi-Fi on a plane?

Wi-Fi is provided (fees may be associated) by certain airlines. Airlines will typically let you use Wi-Fi above a certain altitude. Please check with your airline(s) for details.

I'm going through the initial setup of my NOOK GlowLight Plus™ and cannot connect to my Wi-Fi hotspot. What should I do?

If it's your personal Wi-Fi connection, please check your router settings for MAC Filtering. When entering your password, check the box to show password to ensure you are entering the correct password for your Wi-Fi connection.

GlowLight®

How do I operate the GlowLight® function on my NOOK GlowLight Plus™?

GlowLight consumes very little battery power and therefore is able to be left on at all times to ensure you have the best reading experience in any lighting condition.  There are no buttons that need to be pushed to turn it on or off.  You can adjust the default brightness by tapping the upper right corner of the status bar and then moving the GlowLight slider (next to the icon of a lightbulb) to the left or right to make it brighter or dimmer. 

If you do want to turn GlowLight completely off, move the slider all the way to the left and you will see that the GlowLight icon is crossed off indicating GlowLight is now off.

Is GlowLight required to be on in order to use my NOOK GlowLight Plus™?

GlowLight is not required for the NOOK GlowLight Plus™ to work. The GlowLight is there as an option to enable reading at night and in dark settings while still enjoying the benefits of a paper-like display.

Can I set how long the GlowLight is turned on for?

GlowLight consumes very little battery power and therefore is able to be left on at all times to ensure you have the best reading experience in any lighting condition. There are no buttons that need to be pushed to turn it on or off. You can adjust the default brightness by tapping the upper right corner of the status bar and then moving the GlowLight slider (next to the icon of a lightbulb) to the left or right to make it brighter or dimmer.

If you do want to turn GlowLight completely off, move the slider all the way to the left and you will see that the GlowLight icon is crossed off indicating GlowLight is now off.

How do I change the brightness settings for the GlowLight?

GlowLight consumes very little battery power and therefore is able to be left on at all times to ensure you have the best reading experience in any lighting condition. There are no buttons that need to be pushed to turn it on or off.

You can adjust the default brightness by tapping the upper right corner of the status bar and then moving the GlowLight slider (next to the icon of a lightbulb) to the left or right to make it brighter or dimmer.

If you do want to turn GlowLight completely off, move the slider all the way to the left and you will see that the GlowLight icon is crossed off indicating GlowLight is now off.

Hardware

Can I use a NOOK Color® or NOOK 1st Edition power adapter and/or USB cable to charge my NOOK GlowLight Plus™?

No, only the USB power cable included in the NOOK GlowLight Plus™ package, or a NOOK GlowLight Plus™ Power Cable/Adapter sold as an accessory, should be used to charge your NOOK GlowLight Plus™. Do not use any other power adapter or USB cable as this may damage your NOOK GlowLight Plus™.

How long can I use my NOOK GlowLight Plus™ before I have to re-charge the battery?

With a fully charged battery and Wi-Fi turned off, your NOOK has enough power to support up to 6 weeks of casual reading. (Based on 30 minutes of reading per day and 1 page refresh per minute, a single charge lasts up to 6 weeks with GlowLight at 30% brightness and wireless off. Battery life tests conducted using specific units; actual results may vary based on device settings, usage, and many other factors.)

How can I make my NOOK GlowLight Plus™ battery last longer on a single charge?

Tips on extending your NOOK GlowLight Plus™ battery charge include:
  1. Turn Wi-Fi off while reading.
  2. Set the Screen Timeout to 2 minutes.
  3. Set GlowLight® to the minimum brightness or turn it off.

How long does it take to fully charge my NOOK GlowLight Plus™?

It will take about approximately 4-6 hours to fully charge your NOOK GlowLight Plus™ using the included USB power cable. Do NOT turn off your NOOK GlowLight Plus™ while it is charging; just allow it to go into sleep mode automatically.

Can I charge my NOOK GlowLight Plus™ from my computer?

Yes. You can charge your NOOK GlowLight Plus™ from your computer using the enclosed USB cable to a computer.

Is a car charger available?

No, a car charger is not available at this time.

Can I replace the battery in my NOOK GlowLight Plus™?

No. The rechargeable battery in your NOOK GlowLight Plus™ can only be accessed and replaced by authorized service professionals

Can I buy an extra battery for my NOOK GlowLight Plus™?

No. Rechargeable batteries for your NOOK GlowLight Plus™ are not available for sale as an accessory.

What if I suspect a problem with my battery?

Do not attempt to access or replace the battery. If you suspect a problem with your battery, please contact Customer Service at 1-800-THE-BOOK (1-800-843-2665). Don't worry, your battery is covered by the 1-year manufacturer's warranty or the optional 2-year B&N Protection Plan.

How do I clean the touchscreen display on my NOOK GlowLight Plus™?

You should clean the touchscreen display using a lint-free, micro-fiber cleaning cloth. Do not use any cleaning chemicals, abrasive materials, or any liquids to clean the touchscreen display, since this may damage your device.

NOTE: Do not place direct pressure on the display during cleaning as it may result in the screen cracking

How do I clean the backcover, bezel and other surfaces on my NOOK GlowLight Plus™?

You should clean the backcover, bezel and other surfaces by rubbing the surfaces gently with a lint-free, micro-fiber cleaning cloth and isopropyl alcohol or water.

NOTE: Do not place direct pressure on the display during cleaning as it may result in the screen cracking.

Can I add a screen protector on my NOOK GlowLight Plus™?

To ensure the highest quality of reading, your NOOK has an anti-glare film already installed. Please don't use any additional screen protector as it will damage the device. To protect your NOOK's screen from accidental damage, we recommend using a NOOK cover. Your limited warranty does not cover damage to your NOOK's screen resulting from use of an additional screen protector.

How do I unlock the touchscreen on my NOOK GlowLight Plus™?

When your NOOK GlowLight Plus™ is turned on or comes out of sleep mode the touch screen will be locked. To unlock the touch screen press the power button.

Navigation & Home

What is the Home screen & how do I get back to it?

The Home screen is the default display on your NOOK GlowLight Plus™. The Home screen consists of two panels at the top of the screen, the New & Recent panel and the Recommendation shelf.

You can get back to the Home screen anytime by tapping on the "n" logo that is under the screen.

Note: Tapping the "n" Home button cannot wake up your device if it is asleep (screen saver is showing).  You must press the power button on the side of the NOOK to wake up he device before tapping the "n" to go to the Home screen.

How do I get back to the Home screen?

You can return to the Home screen at any time by tapping the NOOK icon "n" button on the lower front of your NOOK GlowLight Plus™.

What is the New & Recent panel?

The New & Recent panel shows the cover of the book or periodical you were reading most recently. If you have not read a book or periodical yet, the panel will show the cover of the NOOK User Guide or NOOK Quick Guide. These two guides are automatically included in your Library

What is the Recommendation Shelf?

The Recommendation shelf displays book recommendations for you.

How do I get back to what I was reading?

To return to the book or periodical you were most recently reading, tap the "Open Book" icon in the top left corner of the Home screen.

Can I see a history of recent NOOK Books and periodicals I've opened?

On the Home screen, the New & Recent shelf will order he most recently read items from left to right.  The item on the far left is the most recently read.  In your Library, you can also sort by Most Recent.

How do I open a book or periodical?

To open a book or periodical, tap on its cover. When a pop-up menu opens, tap on Read.

How do I turn a page in a book?

To turn the page forward, tap on the right edge of the touchscreen. Or swipe from right to left (set your fingertip on the right side of the display and slide it quickly to the left). To turn back a page, tap on the left edge of the touchscreen, or swipe from left to right (set your fingertip on the left side of the display and slide it quickly to the right).

Can I change how long my NOOK GlowLight Plus™ waits before locking the screen?

Yes. By default, your NOOK GlowLight Plus™ waits 5 minutes before going to sleep and locking the screen, but you can change this interval to 2 minutes, 15 minutes, or 1 hour. To change the interval, tap the top right corner of the Status Bar to open the Quick Settings window. Tap All Settings, then tap Screen. Tap the menu choice Screen timeout. Tap the time interval you want (how long you want your NOOK GlowLight Plus™ to wait before going into sleep mode and locking the screen).

Managing your Library

Can I organize the books in my Library into groups? Can I give the groups names?

Yes. In addition to views of all your books, magazines, and newspapers, your Library also includes a feature called My Shelves where you create named collections of books and periodicals. The Library lets you organize books on Shelves. On your NOOK GlowLight Plus™, a Shelf is a row of books that you have grouped together, usually with some common characteristic. Just as you might put all your cookbooks on one shelf in your kitchen, you can also arrange all your books about cooking on a shelf labeled Cookbooks on your NOOK GlowLight Plus™.

To add a new shelf:
1. From your Library screen, tap the icon with the 3 vertical dots on the upper right side.
2. Select New Shelf
3. Follow the prompts to complete setup and add content to the new shelf.

What is kept in my Library on my NOOK GlowLight Plus™?

Your Library is where you keep and organize all of your books, magazines, newspapers, and personal files.

In your Library, you will find:
  • Books, magazines, and newspapers you have purchased or downloaded from the NOOK Store®.
  • Books that are on loan to you from a NOOK Friend.
  • Your personal files you have transferred onto your NOOK GlowLight Plus™ using a USB connection from your computer. Personal files can include DRM-free EPUB files and DRM-free PDF files.

If I archive a book from my Library, can I get it back?

Yes. All of your titles purchased from the NOOK Store® are kept in your B&N.com account. You can un-archive the book at anytime, then sync your NOOK GlowLight Plus™ and download your book again to your NOOK GlowLight Plus™.

Can I rearrange my Shelves?

Yes. Your Library allows you to view and sort your books and periodicals in different ways. You can arrange to view items in a grid, in shelves, or in lists. You can filter your titles by categories such as All, Books, Newsstand, and more. You can also sort items by most recently opened, title, and author (when applicable). Two pull-down menus at the top of the Library screen give control over the presentation of your Library.

Can I see a history of recent NOOK Books and periodicals I've opened?

Yes. A status bar runs along the top of the NOOK GlowLight Plus™ display. An open book icon on the left side of the status bar returns you to the last NOOK Book, magazine, or newspaper that you were reading.

The New & Recent panel on the Home screen will also showcase your most recently read items.

Lastly, in your Library screen, you can sort by Most Recent.

How do I know when I have a new book or periodical on my NOOK GlowLight Plus™?

Any new book or periodical will appear in My Library, accessed from the Home screen. A banner will also appear on every new book and periodical cover until the item is opened.

Can I delete books on my NOOK GlowLight Plus™?

Yes.  Once you are in your Library, hold down on the cover of a book.  A pop up menu will give you the option of Archiving, Deleting, or Moving to Cloud.

Can I lend NOOK Books with my NOOK GlowLight Plus™?

Yes, you can lend eligible NOOK Books to NOOK Friends or to anyone who has a BN.com account. NOOK Books can be lent for up to 14 days. You will not have access to your book while it is lent out, and each book can only be lent one time.

You can manage all your lending and borrowing options by logging into your NOOK account at www.mynook.com. From your account, you will be able to see the books available from your NOOK friends, request to borrow a book, and lend a book. Once a book is lent and accepted, it will automatically be downloaded to your NOOK device.

How do I transfer my personal files to my NOOK GlowLight Plus™?

You can connect your NOOK GlowLight Plus™ to a PC computer (using the NOOK GlowLight™ microUSB cable) to transfer personal files. Your NOOK GlowLight Plus™ will appear on your PC as a removable drive. Just click on the file on your computer, and copy it (drag-and-drop) to the appropriate NOOK GlowLight Plus™ folder.

To transfer files from a Mac, you must first install the Android File Transfer application on your computer.  Once this application is installed, your NOOK will be recognized by your Mac and you can use Android File Transfer to transfer the files from your computer.  To get the most recent version of Android File Transfer, please visit https://www.android.com/filetransfer

How can I make sure that all of my BN.com content is up to date on my NOOK GlowLight Plus™?

You can sync your NOOK GlowLight Plus™ to your BN.com account to make sure it is updated with all the latest content. In the upper right corner of the Library is a button with two curved arrows forming a circle. This is the Sync button. Synching your NOOK GlowLight Plus™ downloads your latest purchases, any lend notices, and other items.

Where does the newspaper I just subscribed to show up?

The latest issue of the newspaper you just subscribed to will appear in My Library.

Do I need to make backup copies of my content?

It is not necessary to make back-up copies of your NOOK Books and NOOK Library, since all of your BN.com content is stored in your BN.com account. However, it is recommended that you keep a back-up copy of all personal files saved on your NOOK GlowLight Plus™.

Reading

Will the books I currently own for my other NOOK® devices work on my NOOK GlowLight Plus™?

Most books currently in your BN.com account will also work with your NOOK GlowLight Plus™.

What format of books does NOOK GlowLight Plus™ support?

EPUB is the standard format for NOOK Books in the Barnes & Noble online store. NOOK GlowLight Plus™ also supports other EPUB and PDF formatted books.

What is the Keep Reading icon?

The Keep Reading icon located at the top left of the Home screen will take you back to the last book or periodical you were reading and to the last page where you left off.

Will I be able to read my magazines, kids books, and enhanced eBooks I purchased for my NOOK® HD and NOOK® HD+?

Enhanced magazines, NOOK Kids™ books, NOOK Video™, and NOOK Apps™ compatible with NOOK® HD and NOOK® HD+ will not work on your NOOK GlowLight Plus™.

Shopping

Can I shop for non-electronic things (ie: pens, stationery) on my NOOK GlowLight Plus™?

You can only browse and purchase NOOK Books, newspapers, magazines, and kids' books through the Shop icon on your NOOK GlowLight Plus™. To shop for print books and other items besides digital titles, you must go to BN.com through your computer.

Do I need to provide B&N with my credit card number to use NOOK GlowLight Plus™? What if I'm only reading free eBooks and samples?

Yes. You must have a completed and updated BN.com account to purchase or download paid and free content. This includes an email address, default credit card number, valid expiration date for the credit card, and a current U.S. billing address. Security measures are put in place to protect all of our customers' account information.

When I buy a book, magazine or newspaper, where does it show up on my NOOK GlowLight Plus™?

The newly purchased book will appear in My Library on the NOOK GlowLight Plus™.

Does everything I purchase start downloading automatically?

Yes. When you buy a book, magazine, or newspaper from your NOOK GlowLight Plus™, it begins downloading to your NOOK GlowLight Plus™ automatically and immediately, as long as you have Wi-Fi connectivity.

Is there a refund for books? If I accidentally purchased the wrong book, can I return it?

Please contact customer service at 1-800-THE-BOOK (1-800-843-2665).

Can I find my favorite books in NOOK Books?

Barnes & Noble offers over 3 million books, magazines, and newspapers in the NOOK Store®. The eBook market continues to grow every day, and Barnes & Noble is working closely with its publishing partners to make the largest selection of books available to you.

Is there any way to limit who is allowed to make purchases at the B&N Shop with my NOOK GlowLight Plus™?

Yes. You can configure your NOOK GlowLight Plus™ to prompt you for a password before you make any purchases at the B&N Shop or create seperate User Profiles. To set up your NOOK GlowLight Plus™ to require a password, see the User Guide.

Social Features

Can I link to some of my social media sites on my NOOK GlowLight Plus™?

Yes. You can use the Social Settings screen to link your NOOK GlowLight Plus™ to your Facebook® account. Once you have linked to Facebook, you can recommend books, and share favorite quotes with your friends.

Can I recommend a book or share a certain passage to a friend?

Yes. Social media features have been built into NOOK GlowLight Plus™. The unique Share features built into your NOOK GlowLight Plus™ enable you to share your comments along with a passage from the book you're reading, book recommendations, and more through Facebook.

How do I lend a NOOK Book to a NOOK Friend?

You can manage all your lending and borrowing options by logging into your NOOK account at www.mynook.com. From your account, you will be able to see the books available from your NOOK friends, request to borrow a book, and lend a book. Once a book is lent and accepted, it will automatically be downloaded to your NOOK device.

You can lend your favorite book to a NOOK friend for 14 days. You will not have access to your book while it is lent out, and each book can only be lent out once. You will automatically receive the book back when the lend period expires.

Who decides if a NOOK Book can be lent?

Barnes & Noble works closely with publishers regarding which NOOK Books are lendable through Barnes & Noble's LendMe™ feature.

How can I borrow NOOK Books from my NOOK Friends?

You can manage all your lending and borrowing options by logging into your NOOK account at www.mynook.com. From your account, you will be able to see the books available from your NOOK friends, request to borrow a book, and lend a book. Once a book is lent and accepted, it will automatically be downloaded to your NOOK device.  You will be allowed to keep the book for 14 days and then it will automatically returned.

What is a NOOK Friend?

A NOOK Friend is a friend who has a NOOK (or BN.com) account and an email address in your contacts list, and who has accepted your invitation to connect as a NOOK Friend. Friendship is reciprocal. When someone becomes your NOOK Friend, you also become his or her NOOK Friend. NOOK Friends can lend each other books, and they can request books from each other for loan.

Can I recommend a book or share a certain passage to a friend?

Yes. Social media features have been built into NOOK GlowLight Plus™. The unique Share features built into your NOOK GlowLight Plus™ enable you to share your comments along with a passage from the book you're reading, book recommendations, and more through Facebook.

Can I lend a book, or get a book lent to me, from someone who is not a NOOK Friend?

Yes. You can lend a book or get a book lent to you from anyone who has a BN.com account. However, you must be a NOOK Friend to view someone's BN.com library and request to borrow a book. And, you can only search, view lendable books, and request to borrow those books from NOOK Friends.

You can manage all your lending and borrowing options by logging into your NOOK account at www.mynook.com. From your account, you will be able to see the books available from your NOOK friends, request to borrow a book, and lend a book. Once a book is lent and accepted, it will automatically be downloaded to your NOOK device. You will be allowed to keep the book for 14 days and then it will automatically returned.

Beyond eBooks

Does my NOOK GlowLight Plus™ support NOOK Study?

At this time, NOOK GlowLight Plus™ does not support NOOK Study, and it cannot read eTextbooks purchased on NOOK Study.

Is access to my NOOK GlowLight Plus™ password protected?

No. Access to your NOOK GlowLight Plus™ is not password protected when turning on the device or switching between adult profiles. However, after creating a kids profile, you can create a Main Profile Passcode which will prevent your child from accessing the main profile.

You can also add Purchase Passcode to prevent accidental purchases from your B&N account for all profiles.  From Settings, select Shop & Purchases, then tap on Purchase Code. Follow the additional prompts to complete setup.

What file formats can NOOK GlowLight Plus™ support?

NOOK GlowLight Plus™ supports the following file types: DRM-free ePub, DRM-free PDF, PNG, JPG, GIF, and BMP.

Can my NOOK GlowLight Plus™ play videos?

No. Your NOOK GlowLight Plus™ does not support video or audio files.

Can I read my Microsoft Office files on NOOK GlowLight Plus™?

 No. NOOK GlowLight Plus™ supports the following file types: ePub, PDF, PNG, JPG, GIF, and BMP.

Can I change the screensavers on NOOK GlowLight Plus™?

There are a couple collections of different screensavers available for you to choose from. In the All Settings menu, choose Screen, Screensaver, and then choose from one of the collections listed.

How do I transfer personal files onto my NOOK GlowLight Plus™?

You can connect your NOOK GlowLight Plus™ to a PC computer (using the NOOK GlowLight™ microUSB cable) to transfer personal files. Your NOOK GlowLight Plus™ will appear on your PC as a removable drive. Just click on the file on your computer, and copy it (drag-and-drop) to the appropriate NOOK GlowLight Plus™ folder.

To transfer files from a Mac, you must first install the Android File Transfer application on your computer. Once this application is installed, your NOOK will be recognized by your Mac and you can use Android File Transfer to transfer the files from your computer. To get the most recent version of Android File Transfer, please visit https://www.android.com/filetransfer


Where do I find my personal files on my NOOK GlowLight Plus™?

Personal files on your NOOK GlowLight Plus™ can be found in the Library.

Can I listen to music, play games, or browse the web on my NOOK GlowLight Plus™?

No. Your NOOK GlowLight Plus™ is designed for an optimized reading experience.

Traveling

Can I take my NOOK GlowLight Plus™ with me when I travel to foreign countries?

Yes, bring along your NOOK GlowLight Plus™ so you can enjoy your favorite books and periodicals on the road. Once you have purchased a book or periodical in the United States using a BN.com account that has a U.S. billing address, you can download and read your purchases anywhere in the world.

Can I make new purchases while traveling?

You can purchase books and periodicals while in the United States. You can only purchase digital content if you have a billing address in the United States. Once you have purchased a book or periodical, you can read it on your NOOK GlowLight Plus™ anywhere in the world.

Which foreign language books does NOOK GlowLight Plus™ support?

Your NOOK GlowLight Plus™ has fonts that support languages based on a Latin character set for reading foreign language books, periodicals, and other digital content. Some examples of supported languages include: Afrikaans, Basque, Catalan, Danish, Dutch, English, Finnish, French, German, Hungarian, Icelandic, Indonesian, Italian, Norwegian, Portuguese, Romanian, Spanish, Swedish, and Turkish. Your NOOK GlowLight Plus™ may support books from other languages, but only if the foreign language characters are embedded in the font library of the digital file itself or if the file is a PDF file rendered as a graphic image.

Can I change the language setting for the user interface of my NOOK GlowLight Plus™ to a language other than English?

No, the user interface is in English only.

Can I buy and use a NOOK GlowLight Plus™ if I reside outside the United States?

No. NOOK GlowLight Plus™ is available through Barnes & Noble Bookstores, BN.com only.

Is a car charger available?

No. A car charger is not available at this time.

How do I turn my NOOK GlowLight Plus™ all the way off, if I have been instructed to do so by crewmembers on an airplane?

Press and hold the power button for about 5 seconds. A dialog box appears, confirming if you want to power off your NOOK GlowLight Plus™. Tap the Power Off button on the touch screen to turn your NOOK GlowLight Plus™ completely off.

How do I turn my NOOK GlowLight Plus™ on again?

Press and hold the power button for 3 seconds.

How do I turn off the wireless networking, if I have been instructed to do so by crewmembers?

  1. Tap upper right corner of the Status Bar to open the Quick Settings dialog box.
  2. Tap the Wi-Fi checkbox to turn wireless networking on or off.
  3. Tap anywhere outside the Quick Settings dialog box to close it.

NOOK Profiles

What are NOOK Profiles?

A NOOK Profile is a special account on your NOOK that customizes the user experience and content selection of your device for a particular person.  There are three types of NOOK Profiles: the Primary Profile (the profile of the person who registered the NOOK), Adult profiles (no content restrictions), and Child Profiles (content restrictions available).

How can I create a NOOK Profile?

When setting up your NOOK for the first time, your primary profile will be what you use to log into your NOOK account during registration.

To create additional profiles:
1. Tap the upper right corner of the status bar.
2. Tap Profile.
3. Tap the "+" sign to add a new Adult or Child Profile.
4. Follow the prompts to complete setup.

Can I keep certain content from a NOOK profile?

Yes.  When creating a new Profile, you can choose what content will be available to the profile.  You can also edit the content afterwards under Settings > Profile.

For a Child's Profile, you can set parental controls that allow for kid-friendly content by age, limit purchase options, and set a password to access the Adult Profiles.

How many NOOK Profiles can I have?

Your NOOK allows for up to 6 Profiles per device.