Table of Contents
Preface to the Second Edition vii
About the Authors ix
About Global Intelligence Alliance xi
Part 1 Market Intelligence in Global Organizations 1
1 Market Intelligence: Drivers and Benefits 3
2 Market Intelligence in Global Organizations: Survey Findings in 2013 21
Part 2 Roadmap to World Class Market Intelligence 51
3 Key Success Factors of World Class Market Intelligence 53
4 Intelligence Scope – Determining the Purpose, Target Groups, and Focus Areas of an Intelligence Program 63
5 Intelligence Process – Turning Random Data into Meaningful Insight 77
6 Intelligence Deliverables – Building a High-Impact Market Intelligence Product Portfolio 87
7 Intelligence Tools – Collecting, Storing, and Disseminating Intelligence 101
8 Intelligence Organization – The People and Resources that Generate the Impact 115
9 Intelligence Culture – Engaging the Organization in Market Intelligence 131
Part 3 Market Intelligence for Key User Groups 141
10 Market Intelligence for Current Awareness Across the Organization 143
11 Market Intelligence for Strategic Planning 157
12 Market Intelligence for Marketing, Sales, and Account Management 175
13 Market Intelligence for Innovation and Product Life Cycle Management 189
14 Market Intelligence for Supply Chain Management 203
Part 4 Developing World Class Market Intelligence Programs 215
15 Implementing Market Intelligence Programs 217
16 How to Develop an Existing Market Intelligence Program for Greater Impact 227
17 Demonstrating the Impact of Market Intelligence 241
18 Trends in Market Intelligence 253
Index 267
