Table of Contents
Preface ix
Acknowledgments xvii
Chapter 1 A Matter of Trust 1
Meaning Well 1
Doing Well 6
Trust and Schools 8
Trust Matters 12
Key Points about a Matter of Trust 14
Questions for Reflection and Discussion 14
Chapter 2 Defining Trust 17
What Is Trust? 19
Differentiated Trust 39
Trust and Hierarchy 40
Putting It into Action 43
Key Points about Defining Trust 44
Questions for Reflection and Discussion 45
Chapter 3 Fostering Trust 47
Initial Trust 48
Factors That Influence Developing Trust 53
Authentic and Optimal Trust 64
Putting It into Action 66
Key Points about Fostering Trust 69
Questions for Reflection and Discussion 70
Chapter 4 Betrayal 71
What Is Betrayal? 72
The Keep-the-Peace Principal 79
A Debilitating Culture of Distrust 85
Putting It into Action 94
Key Points about Betrayal 95
Questions for Reflection and Discussion 96
Chapter 5 Revenge 97
The Dynamics of Revenge 97
The Overzealous Reformer 102
A Culture of Control 110
Rules That Facilitate 117
Putting It into Action 119
Key Points about Revenge 120
Questions for Reflection and Discussion 121
Chapter 6 Teachers Trusting One Another 123
Building a Professional Learning Community at Brookside 125
Faculty Trust and the Five Facets 128
The Payoffs of Faculty Trust 140
Putting It into Action 150
Key Points about Teachers Trusting One Another 151
Questions for Reflection and Discussion 152
Chapter 7 Cultivating Trust with Students 153
Teachers’ Trust in Students 154
Students’ Trust in Teachers 160
Earning Student Trust 167
Understanding Teacher Aggression 179
Putting It into Action 183
Key Points about Cultivating Trust with Students 184
Questions for Reflection and Discussion 184
Chapter 8 Building Bridges of Trust with Families 187
The Facets of Family-School Trust 189
Trust and Family Engagement 203
Fostering Trust with Families 214
Putting It into Action 217
Key Points about Building Bridges of Trust with Families 219
Questions for Reflection and Discussion 219
Chapter 9 Restoring Broken Trust 221
Trust Repair 222
Factors That Facilitate Restoring Trust 229
Creating a Context for Trust Repair 238
Whole-School Conversations about Trust 243
Putting It into Action 247
Key Points about Restoring Broken Trust 248
Questions for Reflection and Discussion 249
Chapter 10 Becoming a Trustworthy Leader 251
Trustworthy School Leadership 254
Productive Schools 264
Putting It into Action 266
Key Points about Becoming a Trustworthy Leader 268
Questions for Reflection and Discussion 269
Appendixes
A. Measures of Trust in Schools 271
B. Additional Resources 285
References 289
About the Author 303
Index 305
