Table of Contents
Preface xv
Acknowledgments xix
Part I The Realities of Change 1
Chapter 1 The New Normal 3
Chapter 2 Faster, Better, Cheaper, Friendlier 13
Chapter 3 Good Change, Bad Change 21
Chapter 4 Dodos and Coyotes: Only the Nimble Survive 33
Part II Becoming a Change Leader: The Tactical Side of Change 41
Chapter 5 What Change Leaders Do 43
Chapter 6 Buy-In: Where Change Legends Are Made 51
Chapter 7 Go First 59
Chapter 8 Change Change 67
Chapter 9 Generate Creative Tension 75
Chapter 10 Connect with People Where They Are 85
Chapter 11 Involve Early and Often 95
Chapter 12 Use Resistance as Your Friend 103
Part III Change Challenges 113
Chapter 13 When Change Isn’t a Choice 115
Chapter 14 Change Your Culture and Change Your Results 125
Chapter 15 Stop Spineating 135
Part IV The Wrap-Up 143
Chapter 16 The Future and Change 145
Notes 153
About the Author 157
Index 159