Table of Contents
Introduction 1
Part I: Focusing on Yourself First 7
Chapter 1: Introducing Counselling Skills 9
Chapter 2: Understanding Yourself through Personal Development 17
Chapter 3: Taking Care of Yourself 37
Chapter 4: Maintaining Good Practice 49
Part II: The Listening Helper 61
Chapter 5: Being a Listening Helper 63
Chapter 6: Qualities, Skills, and Knowledge for Listening 81
Chapter 7: Recognising Your Own Barriers to Listening 97
Part III: Structuring a Helping Conversation 111
Chapter 8: Establishing a Helping Relationship 113
Chapter 9: Stage One: Beginning the Discussion 129
Chapter 10: Stage Two: Deepening Understanding 155
Chapter 11: Stage Three: Working with Action and Endings 165
Part IV: Understanding People and Problems 191
Chapter 12: Being Prepared for Common Personal Problems 193
Chapter 13: Understanding People from a Social Perspective 211
Chapter 14: Understanding Individuals from a Psychological Perspective 223
Part V: Handling Challenges 239
Chapter 15: Coping with Different Types of Helping Conversations 241
Chapter 16: Dealing with Difficulties 253
Part VI: The Part of Tens 263
Chapter 17: Ten or So Key Counselling Skills 265
Chapter 18: Ten Resources for Improving Your Counselling Skills 271
Chapter 19: Ten Great Counselling Books 277
Part VII: Appendixes 281
Appendix A: Case Studies and Discussion 283
Appendix B: Becoming a Counsellor 301
Index 315
