Table of Contents
Introduction 1
Part I: Scoping Out the HR Role 7
Chapter 1: The World of Human Resources 9
Chapter 2: Setting the Stage: Key HR Trends 15
Chapter 3: HR Technology Systems and Social Tools 23
Part II: Putting the Right People in the Right Places 33
Chapter 4: A Bird’s-Eye View: Launching a Workforce Plan 35
Chapter 5: Smart Start: Kicking Off the Hiring Process 55
Chapter 6: You, the Talent Scout: Recruiting for Your Team 63
Chapter 7: Narrowing Down the Field: Evaluating Applicants 85
Chapter 8: One on One: Getting the Most out of Interviewing 105
Chapter 9: The Home Stretch: Making the Final Decision 123
Part III: Keeping Your Best People 143
Chapter 10: Starting New Hires Off on the Right Foot 145
Chapter 11: Ensuring a Competitive Compensation Structure 163
Chapter 12: Creating the Right Benefits Package 183
Chapter 13: Creating an Employee-Friendly Work Environment 209
Part IV: Developing Your Employees 221
Chapter 14: Back to School: Tying Training to Business Goals 223
Chapter 15: Win-Win: Adding Value through Career Development 239
Chapter 16: Assessing Employee Performance 261
Part V: Law and Order 275
Chapter 17: Navigating the Legal Minefield of Hiring and Managing 277
Chapter 18: Handling Difficult Situations 293
Part VI: The Part of Tens 319
Chapter 19: Ten Keys to HR Success in the Future 321
Chapter 20: Ten Ways to Become a Great HR Professional 327
Chapter 21: Ten HR-Related Websites Worth Exploring 333
Appendix: About the CD 337
Index 347