Table of Contents
List of Tables xiii
List if Figures xv
Online Materials Accompanying This Book xvii
Acronyms and Abbreviations xix
Glossary xxiii
Acknowledgments xxvii
Preface xxix
Executive Summary xxxi
1. What is COO/OD and How Can I Tell If I Need It? 1
1.1 Introduction 1
1.2 Purpose of This Book 1
1.3 Focus and Intended Audience 1
1.4 Definitions 6
1.5 How to Use This Book 11
1.6 How DO I Know If I Need to Improve my COO/OD System? 121.7 Basic COO/OD Concepts 12
1.8 Implementation of the COO/OD System 22
1.9 Scope of the Book 23
1.10 Relationship to Other Management System Frameworks 241.11 Summary 29
1.12 References 29
2. Benefits of COO/OD 31
2.1 Introduction 31
2.2 Objectives of COO/OD 31
2.3 Evolution of COO/OD Systems 35
2.4 Summary 41
2.5 References 42
2.6 Additional Reading 43
3. Leadership’s Role and Commitment 45
3.1 Introduction 45
3.2 Achieving Greatness with COO/OD 45
3.3 Leadership’s Role in Instituting COO/OD 52
3.4 Summary 61
3.5 References 62
3.6 Additional Reading 62
4. The Importance of Human Factors 63
4.1 Introduction 63
4.2 Human Behavior Issues 64
4.3 What is a Human Error? 67
4.4 Common Misconceptions About Human Performance 69
4.5 Categories of Human Errors 70
4.6 Human Error Initiators 74
4.7 How Does A COO/OD System Prevent and Mitigate Human Errors? 75
4.8 Relationship Between COO/OD and Other Common Human Performance Tools 75
4.9 Getting Everyone Involved in Human Factors 80
4.10 Human Factors Metrics 81
4.11 Summary 82
4.12 References 83
4.13 Additional Reading 84
5. Key Attributes of Conduct of Operations 85
5.1 Introduction 85
5.2 COO Applied of Process Safety Management Systems 88
5.3 Organization of this Chapter 90
5.4 COO Foundations 90
5.5 People 99
5.6 Process 122
5.7 Plant 127
5.8 Management Systems 136
5.9 Summary 139
5.10 References 140
5.11 Additional Reading 142
6. Key Attributes of Operational Discipline 143
6.1 Introduction 143
6.2 Organizational Attributes 147
6.3 Individual Attributes 157
6.4 Summary 164
6.5 References 165
6.6 Additional Reading 166
7. Implementing and Maintaining Effective COO/OD Systems 167
7.1 Introduction 167
7.2 Develop a Plan 168
7.3 Implement the Plan 180
7.4 Monitor Progress 183
7.5 Adjust the Plan and Continuously Improve 193
7.6 Application to Different Roles 200
7.7 Summary 201
7.8 References 202
7.9 Additional Reading 202
