Table of Contents
Preface xi
1 Introduction 1
Part One: The High Commitment, High Performance Organization 17
2 Pillars of High Commitment, High Performance Organizations 19
3 Principled Choice and Discipline are Essential 51
4 Building the High Commitment, High Performance System 79
Part Two: What Stands in the Way 91
5 Hidden Barriers to Sustained High Commitment and High Performance 93
Part Three: Leadership and Learning Change Levers 119
6 Lead a Collective Learning Process 121
7 Enable Truth to Speak to Power 157
Part Four: Organization Design Change Levers 187
8 Manage Organizational Performance Strategically 189
9 Organize for Performance and Commitment 223
10 Develop Human and Social Capital 255
Part Five: Transforming the Organization 293
11 Embrace E and O Change Strategies 295
12 Epilogue 327
End Notes 333
Acknowledgments 369
Index 373
The Author 391